Zendesk Community Posts
You can leverage the Generic Connector to ingest Community Posts (and their associated comments) directly from your Zendesk instance into your Aisera Gen AI tenant instance as Knowledge Base Articles. The Community Post Integration allows you to:
Expand Your Knowledge Base: Bring valuable discussions and solutions from your Zendesk community forums into Aisera, making this knowledge accessible for AI-powered answers and automation.
Capture Richer Content: Ingest both the original community post and all its comments, providing a comprehensive view of the conversation and potential solutions.
To set up the Zendesk Community Integration:
Create an Aisera Service User for your Zendesk application, if you don’t already have one.
Use Settings > Integration > + New Integration to create an integration between your Zendesk application and your Aisera Gen AI platform instance, using the Generic Connector.
Choose Generic from the list of Integrations.
Specify the authorization option that you use with your Zendesk instance.
Navigate to Settings → Data Sources → + New Data Source.
Choose the Generic API Data Source option.
Specify Knowledge Base Learning as the function for your Data Source.
Configure the data source to connect to your Zendesk instance.
Specify the endpoints for the Community Posts and Comments.
This Community Posts integration helps you unlock more knowledge from your support ecosystem, enhancing the overall effectiveness of your Aisera Gen AI platform.
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