Notification

Use the Notification node to send notifications via channels or email. You can send an automatic notification to the user about a ticket status or update, as part of an action flow.

The node defines how the notification will be sent: via channels, SMS, email or webchat.

The message can include any dynamic data from the variables used by the workflow, such as a status, rejection message, approval, or ticket id. Hover the cursor near the top right corner of the input box until you see “...”, and then click on the three dots. A drop-down menu displays all the variables available for your workflow.

This screenshot above displays the list of variables that you can add to notification messages within your workflow.