Interactive Voice Response (IVR)

This section contains step-by-step instructions as examples of how to add connections to the Aisera platform for integrations in this category.

Add the IVR channel to your bot if you are receiving requests from your users via a telephony system and you want the call to be directed to the bot.

This sections includes:

Channel Settings for IVR

Voice Request Playback

For an example of how to set up your bot with a telephony system, see Genesys Integration.

See also AI Voice.