# Workflow Analytics

To review the analytics for an existing workflow, select AI Automation > AI Workflow Studio and then choose an existing workflow.

<figure><img src="/files/sGNzWzX24tl1frhNiU5n" alt=""><figcaption></figcaption></figure>

Open the workflow and click on the **bar chart icon** near the top of the window.

<figure><img src="/files/m5dLltmrY2wh3yiYTQhS" alt=""><figcaption></figcaption></figure>

This will take you to the **Workflow Analytics** window.

<figure><img src="/files/KgnfjTTpY78GqOJWQhzW" alt=""><figcaption><p>Workflow Analytics</p></figcaption></figure>

## **Aggregate Analytics for Workflows**

The AI Workflow Studio now allows you to add columns that display:

* The rate of flow execution failures - Flow Execution Error. Column label - **Execution Failure Rate**
* The rate of Abandonment - Flow Gap - Non Terminal Node. Column label - **Abandonment Rate**
* The rate of (Negative Feedback + Irrelevant KB) at the end of the flow. Flow Gap - Terminal Node. Column label - **Not Helpful Rate**
* Total Number of Requests. Column label - **Request Count**
* Show rate of (Positive feedback + Relevant KB) at the end of the flow. Column label - **Resolution Rate**
* Sort by highest-to-lowest or lowest-to-highest rates.

### **To view the new columns:**

1. Click the three horizontal dots on the right side of the window.
2. Choose Add and Remove Columns from the pull-down menu.
3. Type ‘Reso’ into the selection box to see the Resolution Auto-Categorization group that includes these columns,
4. Choose the columns that you want to display.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-analytics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.