> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-analytics.md).

# Workflow Analytics

To review the analytics for an existing workflow, select AI Automation > AI Workflow Studio and then choose an existing workflow.

<figure><img src="/files/sGNzWzX24tl1frhNiU5n" alt=""><figcaption></figcaption></figure>

Open the workflow and click on the **bar chart icon** near the top of the window.

<figure><img src="/files/m5dLltmrY2wh3yiYTQhS" alt=""><figcaption></figcaption></figure>

This will take you to the **Workflow Analytics** window.

<figure><img src="/files/KgnfjTTpY78GqOJWQhzW" alt=""><figcaption><p>Workflow Analytics</p></figcaption></figure>

## **Aggregate Analytics for Workflows**

The AI Workflow Studio now allows you to add columns that display:

* The rate of flow execution failures - Flow Execution Error. Column label - **Execution Failure Rate**
* The rate of Abandonment - Flow Gap - Non Terminal Node. Column label - **Abandonment Rate**
* The rate of (Negative Feedback + Irrelevant KB) at the end of the flow. Flow Gap - Terminal Node. Column label - **Not Helpful Rate**
* Total Number of Requests. Column label - **Request Count**
* Show rate of (Positive feedback + Relevant KB) at the end of the flow. Column label - **Resolution Rate**
* Sort by highest-to-lowest or lowest-to-highest rates.

### **To view the new columns:**

1. Click the three horizontal dots on the right side of the window.
2. Choose Add and Remove Columns from the pull-down menu.
3. Type ‘Reso’ into the selection box to see the Resolution Auto-Categorization group that includes these columns,
4. Choose the columns that you want to display.