# Workflow Analytics

To review the analytics for an existing workflow, select AI Automation > AI Workflow Studio and then choose an existing workflow.

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2F6zKjxejRYJ3F0HjsN0es%2Fexisting_workflow.png?alt=media&#x26;token=080407bd-9560-4725-84ae-e617c1684bb9" alt=""><figcaption></figcaption></figure>

Open the workflow and click on the **bar chart icon** near the top of the window.

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FX9qvpj9OaDNgdIBVAZ4c%2Fworkflow_analytics1.png?alt=media&#x26;token=e0771db2-ab0d-4f60-ba12-2ce06a553641" alt=""><figcaption></figcaption></figure>

This will take you to the **Workflow Analytics** window.

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FziBxJqWiDGKZQSkMaDP9%2Fworkflow_analytics2.png?alt=media&#x26;token=78111fe9-6283-4268-95df-20f69f1436e4" alt=""><figcaption><p>Workflow Analytics</p></figcaption></figure>

## **Aggregate Analytics for Workflows**

The AI Workflow Studio now allows you to add columns that display:

* The rate of flow execution failures - Flow Execution Error. Column label - **Execution Failure Rate**
* The rate of Abandonment - Flow Gap - Non Terminal Node. Column label - **Abandonment Rate**
* The rate of (Negative Feedback + Irrelevant KB) at the end of the flow. Flow Gap - Terminal Node. Column label - **Not Helpful Rate**
* Total Number of Requests. Column label - **Request Count**
* Show rate of (Positive feedback + Relevant KB) at the end of the flow. Column label - **Resolution Rate**
* Sort by highest-to-lowest or lowest-to-highest rates.

### **To view the new columns:**

1. Click the three horizontal dots on the right side of the window.
2. Choose Add and Remove Columns from the pull-down menu.
3. Type ‘Reso’ into the selection box to see the Resolution Auto-Categorization group that includes these columns,
4. Choose the columns that you want to display.