Workflow Analytics
To review the analytics for an existing workflow, select AI Automation > AI Workflow Studio and then choose an existing workflow.
Open the workflow and click on the bar chart icon near the top of the window.
This will take you to the Workflow Analytics window.
Aggregate Analytics for Workflows
The AI Workflow Studio now allows you to add columns that display:
The rate of flow execution failures - Flow Execution Error. Column label - Execution Failure Rate
The rate of Abandonment - Flow Gap - Non Terminal Node. Column label - Abandonment Rate
The rate of (Negative Feedback + Irrelevant KB) at the end of the flow. Flow Gap - Terminal Node. Column label - Not Helpful Rate
Total Number of Requests. Column label - Request Count
Show rate of (Positive feedback + Relevant KB) at the end of the flow. Column label - Resolution Rate
Sort by highest-to-lowest or lowest-to-highest rates.
To view the new columns:
Click the three horizontal dots on the right side of the window.
Choose Add and Remove Columns from the pull-down menu.
Type ‘Reso’ into the selection box to see the Resolution Auto-Categorization group that includes these columns,
Choose the columns that you want to display.
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