Channels
The Settings > Configuration > Channels window allows you to set parameters for your Aisera platform (tenant) instance. These are settings that apply to any bot you create on this Aisera instance.
You can change the following settings when configuring your tenant/platform instance.
Label
Field Parameter
Type
Default
Description
Ticket Display Fields
ticketDisplayFields
String
{ \listFields": [ ] "detailFields": [ ] }"
Jira Webchat Configuration
Session Variables
To Add Session Variables:
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