AutoBOL

BOL is a model used for intent and fulfillment classification. In practice, BOL is used for fulfillment classification.

When you create Intents, which show up on the Admin UI under Intents > Knowledge Articles, they will by default be inactive Intents. The job for doing this is called populate-bol-intents, but is generally known as AutoBOL.

To configure settings related to AutoBOL, navigate to Settings > Configurations > AutoBOL. These settings will apply tenant wide.

Tenant AutoBOL Configuration

You can change the following settings related to AutoBOL when configuring your tenant/platform instance.

Label	Description
Message Timeout (in seconds)
Initial Message Timeout (in seconds)