Aisera Webchat
The Aisera Webchat channel is the default channel for the AiseraGPT application/bot. When you create an AiseraGPT application (Settings > AiseraGPT > +New AiseraGPT), this channel will appear on the Details (summary) screen as soon as the bot is created.
Markdown Enabled by Default
When you create a new Aisera application or bot, Webchat Markdown Support is enabled by default.
To disable the Markdown Support:
Note: Ensure the Webchat channel is not open when editing configuration.
Open the Channel Configuration.
Uncheck the Enable Markdown Syntax field (while the Webchat channel is not open).
Click OK to save the modified configuration.
Wait 1 minute.
Open and Test your application or bot. (Markdown syntax should now be disabled.)
Review the Channel Details
Double-click the Webchat icon on the Aisera Details page to see the Channel Details page. It contains the general parameters for your channel, as described in the table below.
Channel Name
Name of the Channel as it appears in Admin UI.
Chatbot Name
This is displayed in the header along with the logo.
Logo
Logo is positioned in the middle of the web chat upper tab.
Header Background Color
The chat window's header background color.
Header Text Color
The chat window's header text color.
Border Color
The border color used in the header, input field etc.
Show Aisera Logo
Whether to show the Aisera logo in the chat window footer.
Footer Message
A message displayed in the web chat footer.
User Background Color
The background color of the user input box.
User Text Color
The text color in the user input box.
Agent Icon
The icon of the Virtual Assistant
Live Agent Icon
The default icon for a Live Agent
Link Color
The hyperlinks text color.
Opener Icon
Opener is the round button hovering in the bottom right/left corner
Opener Background Color
The color of the Opener. A container for the opener is bigger that the container for the image of the opener, which creates a 10px border.
Opener Size
The size of the chat window opener.
Opener Right
The offset of the chat window opener from the container window right edge.
Opener Button
The offset of the chat window opener from the container window bottom edge.
Opener Message Time
The Opener Message specified below is displayed if web chat is not opened during this time.
Opener Message
This message is displayed if web chat is not opened during the Opener Message Time specified above. Leave empty to use the greeting and recommendation from the conversation messages.
Webchat Waits While Entries are Processed
In the Webchat channel, a new request cannot be added while the initial request is still being processed.
Copy the JavaScript to Embed Your Application
At the bottom of the Channel Details page you will see the Javascript snippet you can you to invoke the web chat from your portal/website.
Click Test to see your virtual assistant. The JavaScript snippet with temporarily bring up your bot on the current page.
Choose Copy to put the JavaScript snippet on your clipboard, when you're ready to embed it in a website or portal.
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