# Aisera Webchat

The **Aisera Webchat** channel is the default channel for the AiseraGPT application/bot.\
\
When you create an AiseraGPT application **Settings > AiseraGPT > +New AiseraGPT**, this channel will appear on the Details (summary) screen as soon as the bot is created.

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FpxwDnD4yEgdsxsYjnPGZ%2Fdetails_latest.png?alt=media&#x26;token=e34ae1c1-444b-4d78-ad0d-95d441f48301" alt=""><figcaption></figcaption></figure>

## Markdown Enabled by Default

When you create a new Aisera application or bot, Webchat Markdown Support is enabled by default.

{% hint style="warning" %}
Ensure the Webchat channel is not open when editing the configuration.
{% endhint %}

To disable the Markdown Support:

1. Open the Channel Configuration.
2. Uncheck the **Enable Markdown Syntax** field (while the Webchat channel is not open).

   <div align="left"><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2F0anxyTrTvh8UjYqCUoCu%2F3.png?alt=media&#x26;token=5d24ea0d-e9db-4050-950b-ea9a3e8e27cd" alt="" width="563"></div>
3. Click **OK** to save the modified configuration.
4. Wait 1 minute.
5. Open and Test your application or bot. (Markdown syntax should now be disabled.)

## Review the Channel Details

Double-click the Webchat icon on the Aisera Details page to see the Channel Details page. It contains the general parameters for your channel, as described in the table below.

| Channel Name            | Name of the Channel as it appears in Admin UI.                                                                                                                                         |
| ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Chatbot Name            | This is displayed in the header along with the logo.                                                                                                                                   |
| Logo                    | Logo is positioned in the middle of the web chat upper tab.                                                                                                                            |
| Header Background Color | The chat window's header background color.                                                                                                                                             |
| Header Text Color       | The chat window's header text color.                                                                                                                                                   |
| Border Color            | The border color used in the header, input field etc.                                                                                                                                  |
| Show Aisera Logo        | Whether to show the Aisera logo in the chat window footer.                                                                                                                             |
| Footer Message          | A message displayed in the web chat footer.                                                                                                                                            |
| User Background Color   | The background color of the user input box.                                                                                                                                            |
| User Text Color         | The text color in the user input box.                                                                                                                                                  |
| Agent Icon              | The icon of the Virtual Assistant                                                                                                                                                      |
| Live Agent Icon         | The default icon for a Live Agent                                                                                                                                                      |
| Link Color              | The hyperlinks text color.                                                                                                                                                             |
| Opener Icon             | Opener is the round button hovering in the bottom right/left corner                                                                                                                    |
| Opener Background Color | The color of the Opener. A container for the opener is bigger that the container for the image of the opener, which creates a 10px border.                                             |
| Opener Size             | The size of the chat window opener.                                                                                                                                                    |
| Opener Right            | The offset of the chat window opener from the container window right edge.                                                                                                             |
| Opener Button           | The offset of the chat window opener from the container window bottom edge.                                                                                                            |
| Opener Message Time     | The Opener Message specified below is displayed if web chat is not opened during this time.                                                                                            |
| Opener Message          | This message is displayed if web chat is not opened during the Opener Message Time specified above. Leave empty to use the greeting and recommendation from the conversation messages. |

### Webchat Waits While Entries are Processed <a href="#webchat-waits-while-entries-are-processed" id="webchat-waits-while-entries-are-processed"></a>

In the Webchat channel, a new request cannot be added while the initial request is still being processed.

### Copy the JavaScript to Embed Your Application <a href="#h.cikcgr7czbr6" id="h.cikcgr7czbr6"></a>

At the bottom of the Channel Details page you will see the Javascript snippet you can you to invoke the web chat from your portal/website.&#x20;

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FEpQ4aXU9SqO9AkTxayfX%2Fjs_snippet.png?alt=media&#x26;token=033dbb81-468a-438a-850b-e97ee7f8866a" alt=""><figcaption></figcaption></figure>

* Click **Test** to see your virtual assistant. The JavaScript snippet with temporarily bring up your bot on the current page.
* Choose **Copy** to put the JavaScript snippet on your clipboard, when you're ready to embed it in a website or portal.