Google Chat

This page consists of all details and implementation overview for Google Chat channel. The installation is completed first in the Google Cloud site, and then in Aisera's AISX.

Setup Google Chatbot on Google Cloud Site

1. Login to your Google Account wiht Workspace Credentials

2. Go to the Google Cloud Platform: https://console.cloud.google.com/

3. Click on the Projects Dropdown

4. Select New Project

5. Fill out the detials for your project

Keep in mind that the Project ID that is created here you will be needed in Aisera's AISX, it's unique and cannot be changed. Save your changes by clicking on the "CREATE" button. Make sure that the newly created project is already selected on the dropdown menu.

1. Click on Enable APIs and Services

2. Search for the Chat Service from the API library

3. Select Google Chat API and Enable

4. Click on Create Credentials

5. Fill out the credential detials and click Next

6. Fill out the service account credential details and click Create and Continue

7. Grant this service account access to the project by selecting the role of Owner in the dropdown menu and click Next

8. Navigate to Google Chat API > Credentials and click on the newly created Service Account

9. Select Keys

10. Select Add Key

11. Select JSON as the Key Type, and then click Create. The newly generated key will be stored in your local computer in JSON format.

12. Click Close

13. Navigate to APIs & Serivces > Enabled APIs & Services > Google Chat API > Configuration

14. Fill out the application info details

• App name: is the name of the bot and this name will be displayed in Google Chat

• Avatar URL: the icon that will be displayed in Google Chat

• Description: a description for the bot and also what appears when someone searches for the bot

1. Check both checkboxes under the Functionality Settings

2. Fill out the Connection Settings

• App URL - This URL points to the Aisera chatbot accompanied with the projectId and domain parameters. For example: https://<vanity_url>/googleChat/receive?projectid=<project_id>&domain=<domain>

1. Select Permissions Settings

• First option if you want the chatbot to be available to all users under the workspace domain

• Second option if you want to limit the access to specific users

1. Click Save

Scroll up and a new field has appeared App status. Select from the dropdown: LIVE

This makes the chatbot available to users.

Setup Google Chatbot on the Aisera Platform

1. Login the Aisera Admin UI

2. Navigate to Settings > Channels > New Channel

3. Select Google Chat from the channel options

4. Fill out the configuration fields

   1. Service account credentials field are inside the JSON file downloaded in the previous steps.

5. Click Ok

Installing Google Chat

1. Open your browser and navigate to the following address: https://mail.google.com/chat/u/0/#chat/welcome

2. Login with you Google Workspace Credentials

3. Go to the Chat section on the left menu and click the + icon

4. Search and Add Bot to the Chat section