Language Services

Selects the translation and language detection provider Aisera uses across the tenant and stores credentials for each supported service.

The Language Services configurations determine which external translation and language detection engine Aisera uses across all conversations, knowledge ingestion, and ticket processing. These settings are configured in Settings > Configuration > Language Services and apply to the entire tenant. Configure only the credential fields that correspond to your selected provider.

General

Language Service Provider

Type	Dropdown
Default	GOOGLE

Selects the external translation and language detection engine Aisera uses across all conversations, knowledge ingestion, and ticket processing. If the selected provider's credentials are missing or the provider returns an empty result, Aisera falls back to AWS Translate for that request. Select the provider that matches your organization's existing translation contract or infrastructure.

If you want fallback translation requests to route through your own AWS account, keep the AWS ARN ROLE and AWS S3 Region fields configured. If those fields are empty, Aisera routes fallback requests through its own platform-level AWS account instead.

Azure Open AI routes through Aisera's internal large language model (LLM) Gateway. No credentials are required in this panel when Azure Open AI is selected.

Language detection confidence threshold

Type	Decimal
Default	0.7

Sets the minimum confidence score a language detection result must reach before Aisera accepts it as valid. Values are on a 0.0 to 1.0 scale, where the default of 0.7 means the provider must report at least 70% confidence before Aisera acts on a detected language. Aisera discards results below the threshold. If no results survive, Aisera falls back to the bot's configured default language for that request. Raise this value if Aisera is acting on incorrect detections for short or ambiguous messages. Lower it if valid non-English messages are consistently falling back to the bot's default language.

Enable Language Detection in Ticket Ingestion

Type	Checkbox
Default	Enabled

Controls whether Aisera automatically detects and records the language of incoming tickets at ingestion time. When enabled, Aisera analyzes each ticket's title and description, then stores the detected language on the ticket record. Aisera skips detection if the ticket already carries a language value from the source system.

Keep this enabled when your environment ingests tickets in multiple languages and downstream features such as routing, analytics, or multilingual search depend on knowing each ticket's language. Disable it only if language detection at ingestion causes performance issues or if language data is already reliably provided by your ticketing system.

Detection runs through Aisera's internal language classification service and is not affected by your Language Service Provider selection.

Language IO

Language IO base URL

Type	Text field
Default	https://golinguist.com/linguistnow/resources
Requires	Language Service Provider set to Language IO

Sets the root endpoint Aisera uses for all Language IO translation and language detection requests. Override this if your Language IO deployment uses a private or regional endpoint.

See also: , Language IO password

Language IO user name

Type	Text field
Default	AiseraAPI
Requires	Language Service Provider set to Language IO

The username credential used to authenticate with the Language IO API.

See also: Language IO base URL, Language IO password

Language IO password

Type	Password field
Default	Not configured
Requires	Language Service Provider set to Language IO

The password credential used to authenticate with the Language IO API.

See also: Language IO base URL, Language IO user name

Language Weaver

Both credential fields in this cluster must be configured together for the Language Weaver provider to function.

Language Weaver Client Id

Type	Text field
Default	Not configured
Requires	Language Service Provider set to Language Weaver

The client identifier used to authenticate Aisera with the Language Weaver translation service.

See also: Language Weaver Client Secret

Language Weaver Client Secret

Type	Password field
Default	Not configured
Requires	Language Service Provider set to Language Weaver

The client secret used alongside the Client Id to authenticate Aisera with the Language Weaver translation service.

See also: Language Weaver Client Id

Intento

Intento API Key

Type	Password field
Default	Not configured
Requires	Language Service Provider set to Intento

The API key used to authenticate Aisera with the Intento translation and language detection service. It is the only credential Intento requires.

AWS

Configure these fields to route AWS translation and language detection requests through your organization's own AWS account. If left unconfigured, Aisera uses its own platform-level AWS account.

AWS ARN ROLE

Type	Text field
Default	arn:aws:iam::<account-id>:role/aisera-api

The AWS Identity and Access Management (IAM) Role ARN Aisera assumes when routing translation and language detection requests through your organization's AWS account. Configure this to use your own AWS Translate service rather than Aisera's shared platform account.

If both AWS ARN ROLE and AWS S3 Region are configured, Aisera routes both primary AWS translation and fallback translation requests through your AWS account. If either field is left empty, Aisera uses its own platform-level AWS account for those requests.

AWS S3 Region

Type	Text field
Default	us-west-2

The AWS region Aisera targets when routing translation and language detection requests through your organization's AWS account. Configure this alongside AWS ARN ROLE to direct requests to your preferred region.

If both AWS ARN ROLE and AWS S3 Region are configured, Aisera routes both primary AWS translation and fallback translation requests through your AWS account. If either field is left empty, Aisera uses its own platform-level AWS account for those requests.

Use standard AWS region identifiers, for example eu-west-1 or ap-southeast-1.

See also: AWS ARN ROLE

Azure

Azure API Key

Type	Password field
Default	Not configured
Requires	Language Service Provider set to AZURE

The API key Aisera uses to authenticate with Microsoft Azure Cognitive Services for language detection and translation. Azure requires only this single credential.

Google

Google API Key

Type	Password field
Default	Not configured
Requires	Language Service Provider set to GOOGLE

The API key Aisera uses to authenticate with Google Cloud Translation for language detection and translation. Google requires only this single credential.

GeoFluent

Both credential fields in this cluster must be configured together for the GeoFluent provider to function.

GeoFluent API Key

Type	Password field
Default	Not configured
Requires	Language Service Provider set to GeoFluent

The API key Aisera uses to authenticate with GeoFluent for language detection and translation.

See also: GeoFluent Secret Key

GeoFluent Secret Key

Type	Password field
Default	Not configured
Requires	Language Service Provider set to GeoFluent

The secret key Aisera uses alongside the GeoFluent API Key to authenticate with GeoFluent for language detection and translation.

See also: GeoFluent API Key

Cisco Translation

All five credential fields in this cluster must be configured together for the Cisco Translation provider to function.

Cisco Translation Auth Client Id

Type	Password field
Default	Not configured
Requires	Language Service Provider set to Cisco

The OAuth client ID Aisera uses to obtain access tokens from Cisco's authentication service for translation and language detection.

See also: Cisco Translation Auth Client Secret, Cisco Translation Access Token URL, Cisco Translation Base URL, Cisco Translation Client Id (Header)

Cisco Translation Auth Client Secret

Type	Password field
Default	Not configured
Requires	Language Service Provider set to Cisco

The OAuth client secret Aisera uses alongside the Cisco Translation Auth Client Id to obtain access tokens from Cisco's authentication service.

See also: Cisco Translation Auth Client Id, Cisco Translation Access Token URL, Cisco Translation Base URL, Cisco Translation Client Id (Header)

Cisco Translation Access Token URL

Type	Text field
Default	Not configured
Requires	Language Service Provider set to Cisco

The endpoint URL Aisera calls to obtain OAuth access tokens from Cisco's authentication service. Aisera uses these tokens to authenticate all subsequent translation and detection requests.

See also: Cisco Translation Auth Client Id, Cisco Translation Auth Client Secret, Cisco Translation Base URL, Cisco Translation Client Id (Header)

Cisco Translation Base URL

Type	Text field
Default	Not configured
Requires	Language Service Provider set to Cisco

The base endpoint URL Aisera uses to send all translation and detection requests to the Cisco Translation service.

See also: Cisco Translation Auth Client Id, Cisco Translation Auth Client Secret, Cisco Translation Access Token URL, Cisco Translation Client Id (Header)

Cisco Translation Client Id (Header)

Type	Text field
Default	Not configured
Requires	Language Service Provider set to Cisco

A client identifier Aisera sends as an HTTP request header when communicating with the Cisco Translation service.

See also: Cisco Translation Auth Client Id, Cisco Translation Auth Client Secret, Cisco Translation Access Token URL, Cisco Translation Base URL, Cisco Translation Client Id (Header)