# List of Pre-Mapped Integrations

The following list represents the Integrations that are supported by the Aisera Gen AI platform.

This means that for the data systems listed below, the connections are pre-mapped, meaning that the data fields for each of these systems are mapped to the fields that the Aisera Platform needs to use to perform required tasks.

## Supported Integrations

The following list includes Data Sources where the fields have been pre-mapped to the Aisera Platform. This means that you will only need to map custom or additional fields.\
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You can also integrate Data Sources that are not included in this list, but you will need to maps the fields to fields within the Aisera Platform manually. \
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Use the [Generic Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/using-the-generic-connector) if your Data Source is not in the pre-mapped list.\
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The table below lists the pre-mapped integrations. If the integration contains a link, it means that there are step-by-step instructions for this integratio.\
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If there are no step-by-step instructions, navigate to **Settings > Integrations** in the Aisera Admin UI and then search for your data source name to add the authorization credentials. Then navigate to **Settings > Data Source** in the Aisera Admin UI and search for your data source name to set the Data Source Configuration. The Configuration wizards are easy to follow if you have the Administrator for your Enterprise software (data source) and you know the authentication credentials for that account.

{% hint style="danger" %}
This information is subject to change, as Aisera does not control these 3rd Party Product offerings.
{% endhint %}

<table><thead><tr><th width="416">System for Tenant Integration</th><th>Category in Aisera Admin UI</th></tr></thead><tbody><tr><td>8x8</td><td>Netwk, Sec, Monitoring</td></tr><tr><td><a href="connectors/8x8-live-agent"><strong>8x8</strong></a></td><td>ID &#x26; Access</td></tr><tr><td>AWS SQS</td><td>DevOps</td></tr><tr><td>AWS TTS</td><td>Text-to-Speech</td></tr><tr><td>Absorb</td><td>HR Systems</td></tr><tr><td>Active Directory</td><td>Netwk, Sec, Monitoring</td></tr><tr><td><a href="https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/active-directory-connector"><strong>Active Directory</strong></a></td><td>ID &#x26; Access</td></tr><tr><td>Adobe Experience Manager</td><td>Knowledge Repo</td></tr><tr><td>ADP</td><td>HR Systems</td></tr><tr><td>Agiloft</td><td>Business Prod</td></tr><tr><td>AirWatch</td><td>Endpoint and Mobile Mgmt</td></tr><tr><td>Aisera ITSM</td><td>Service Mgmt</td></tr><tr><td>Aisera ITSM Salesforce</td><td>Knowledge Repo</td></tr><tr><td>Aisera Agent Framework</td><td>Conversation Systems</td></tr><tr><td><a href="connectors/setting-up-aws-connect-with-aisera"><strong>Amazon AWS</strong></a></td><td>Cloud &#x26; DevOps</td></tr><tr><td>Amazon Redshift</td><td>Service Mgmt</td></tr><tr><td>Amazon Redshift</td><td>Knowledge Repo</td></tr><tr><td>Amazon Redshift</td><td>Business Prod</td></tr><tr><td>Amazon S3</td><td>Cloud &#x26; DevOps</td></tr><tr><td>Amazon S3</td><td>Business Prod</td></tr><tr><td>Asana</td><td>Service Mgmt</td></tr><tr><td>Auth0</td><td>Netwk, Sec, Monitoring</td></tr><tr><td>Auth0</td><td>ID &#x26; Access</td></tr><tr><td>Automation Anywhere</td><td>Robotic (RPA)</td></tr><tr><td>Autotask</td><td>Service Mgmt</td></tr><tr><td>Autotask</td><td>Knowledge Repo</td></tr><tr><td>Avaya</td><td>Conversation Systems</td></tr><tr><td><a href="connectors/active-directory-connector"><strong>Azure Active Directory (LDAP)</strong></a></td><td>Netwk, Sec, Monitoring</td></tr><tr><td><a href="learning-functions-for-external-data-sources/active-directory"><strong>Azure Active Directory</strong></a></td><td>ID &#x26; Access</td></tr><tr><td>Azure Blob Storage</td><td>Business Prod</td></tr><tr><td>Azure Storage</td><td>Cloud &#x26; DevOps</td></tr><tr><td>BambooHR</td><td>HR Systems</td></tr><tr><td>BMC FootPrints</td><td>Service Mgmt</td></tr><tr><td>BMC FootPrints</td><td>Knowledge Repo</td></tr><tr><td>BMC Helix</td><td>Service Mgmt</td></tr><tr><td>BMC Helix</td><td>Knowledge Repo</td></tr><tr><td>BMC Remedy</td><td>Service Mgmt</td></tr><tr><td>Bamboo HR</td><td>HR Systems</td></tr><tr><td><a href="connectors/box-connector"><strong>Box</strong></a></td><td>Cloud &#x26; DevOps</td></tr><tr><td>Centene Amazon Connect</td><td>IVR Systems</td></tr><tr><td>Cherwell</td><td>Service Mgmt</td></tr><tr><td>Cherwell</td><td>Knowlege Repo</td></tr><tr><td>Cisco Contact Center</td><td>IVR Systems</td></tr><tr><td><a href="connectors/confluence-connector"><strong>Confluence</strong></a></td><td>Knowledge Repo</td></tr><tr><td>ConnectWise</td><td>Service Mgmt</td></tr><tr><td><a href="connectors/setting-up-cribl-with-aisera"><strong>Cribl</strong></a> (not mapped)</td><td></td></tr><tr><td>CXOne</td><td>Netwk, Sec, Monitoring</td></tr><tr><td>CXOne</td><td>ID &#x26; Access (IAM/SSO)</td></tr><tr><td>Datadog</td><td>Metrics, Monitoring &#x26; APM</td></tr><tr><td>Delinea</td><td>PAM Systems</td></tr><tr><td>Document360</td><td>Knowledge Repo</td></tr><tr><td>Docusign</td><td>Business Prod</td></tr><tr><td>Dropbox</td><td>Cloud &#x26; DevOps</td></tr><tr><td>Drupal</td><td>Knowledge Repo</td></tr><tr><td><a href="connectors/duo-security"><strong>Duo Security</strong></a></td><td>Netwk, Sec, Monitoring</td></tr><tr><td>Duo Security</td><td>ID &#x26; Access</td></tr><tr><td>DynamicsCRM</td><td>Service Mgmt</td></tr><tr><td><a href="connectors/dynatrace"><strong>Dynatrace</strong></a></td><td>Netwk, Sec, Monitoring</td></tr><tr><td>Elk Stack</td><td>Alert Systems</td></tr><tr><td>Easy Vista</td><td>Ticketing System</td></tr><tr><td>Egnyte</td><td>Cloud &#x26; DevOps</td></tr><tr><td>Elevenlabs TTS</td><td>Text-to-Speech</td></tr><tr><td>Ellucian Banner</td><td>Business Prod</td></tr><tr><td>Epic</td><td>Business Prod</td></tr><tr><td>Eternity</td><td>Service Mgmt</td></tr><tr><td>Etoquo</td><td>Commerce &#x26; MKtg</td></tr><tr><td>FactsetRPD</td><td>Service Mgmt</td></tr><tr><td>Five9</td><td>IVR Systems</td></tr><tr><td>Freshchat</td><td>Conversation Systems</td></tr><tr><td><a href="connectors/freshworks-connector"><strong>Freshworks</strong></a></td><td>Service Mgmt</td></tr><tr><td><a href="connectors/freshworks-knowledge-ingestion"><strong>Freshworks</strong></a></td><td>Knowledge Repo</td></tr><tr><td>G Suite</td><td>Business Prod</td></tr><tr><td>GCP Storage</td><td>Business Prod</td></tr><tr><td>Gemini</td><td>LLM</td></tr><tr><td><a href="using-the-generic-connector"><strong>Generic</strong></a> (not mapped)</td><td>Custom Applications</td></tr><tr><td><a href="../../channels/interactive-voice-response-ivr/genesys-integration"><strong>Genesys Live Agent</strong></a></td><td>IVR Systems</td></tr><tr><td>Github</td><td>Knowledge Repo</td></tr><tr><td>Google</td><td>Public Search</td></tr><tr><td><a href="https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/google-cloud-storage"><strong>Google Cloud Storage</strong></a></td><td>Cloud Providers</td></tr><tr><td><a href="connectors/google-drive-knowledge-ingestion"><strong>Google Drive</strong></a></td><td>Cloud &#x26; DevOps</td></tr><tr><td>Google Sites</td><td>Knowledge Repo</td></tr><tr><td>Google Stackdriver</td><td>Alert Systems</td></tr><tr><td>Greenhouse</td><td>HR Systems</td></tr><tr><td>Guru</td><td>Know Repo</td></tr><tr><td>HiBob</td><td>HR Systems</td></tr><tr><td>Igloo</td><td>Knowledge Systems</td></tr><tr><td>Infoblox</td><td>Network and Security</td></tr><tr><td>Interact</td><td>Knowledge Systems</td></tr><tr><td>Intercom</td><td>Knowledge Systems</td></tr><tr><td>Intercom</td><td>HR Systems</td></tr><tr><td>ITRS</td><td>Monitoring and APM</td></tr><tr><td><a href="connectors/intune"><strong>Intune</strong></a></td><td>Endpoint and Mobile Mgmt</td></tr><tr><td>Ivanti</td><td>Service Mgmt</td></tr><tr><td><a href="https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/ivanti"><strong>Ivanti</strong></a></td><td>Knowledge Repo</td></tr><tr><td>Ivanti</td><td>HR Systems</td></tr><tr><td>JamfPro</td><td>Endpoint and Mobile Mgmt</td></tr><tr><td><a href="https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/jdbc-connectors"><strong>JDBC</strong></a> <strong>(icon not in UI)</strong></td><td>Database Connection</td></tr><tr><td>Jenkins</td><td>DevOps</td></tr><tr><td>Jira</td><td>Service Mgmt</td></tr><tr><td><a href="https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/jira-service-desk-connector"><strong>Jira Service Desk</strong></a></td><td>Service Mgmt</td></tr><tr><td>Jive</td><td>Know Repo</td></tr><tr><td>Kace</td><td>Service Mgmt</td></tr><tr><td>Kaleo</td><td>Know Repo</td></tr><tr><td>Kandji</td><td>Alert Systems</td></tr><tr><td>Kibana</td><td>Alert Systems</td></tr><tr><td>Kronos</td><td>HR Systems</td></tr><tr><td>Kustomer</td><td>Service Mgmt</td></tr><tr><td>Kustomer</td><td>Know Repo</td></tr><tr><td>Kustomer</td><td>HR Systems</td></tr><tr><td>Lakeside</td><td>Business Prod</td></tr><tr><td>Landesk</td><td>Ticketing Systems</td></tr><tr><td>Live Help Now</td><td>IVR Systems</td></tr><tr><td>Live Person</td><td>Conversation Systems</td></tr><tr><td>LogMeIn</td><td>Netwk, Sec, Monitoring</td></tr><tr><td>LogMeIn</td><td>ID &#x26; Access</td></tr><tr><td>Logic Monitor</td><td>Monitoring &#x26; APM</td></tr><tr><td>LumApps</td><td>Know Repo</td></tr><tr><td>MS SQL</td><td>Databases</td></tr><tr><td>Magento</td><td>Commerce &#x26; MKtg</td></tr><tr><td>ManageEngine</td><td>Service Mgmt</td></tr><tr><td>ManageEngine</td><td>Know Repo</td></tr><tr><td>ManageEngine</td><td>Netwk, Sec, Monitoring</td></tr><tr><td>Marketo</td><td>Commerce &#x26; MKtg</td></tr><tr><td>Microfocus</td><td>Service Mgmt</td></tr><tr><td>Microfocus</td><td>Know Repo</td></tr><tr><td>Microsoft Form Recognizer</td><td>Business Prod</td></tr><tr><td><a href="https://docs.aisera.com/aisera-platform/channels/microsoft-ms-teams-azure-bot"><strong>Microsoft Teams</strong></a></td><td>Conversation Systems</td></tr><tr><td>MindTouch</td><td>Know Repo</td></tr><tr><td>Mobile Iron</td><td>Endpoint and Mobile Mgmt</td></tr><tr><td>MySQL</td><td>Databases</td></tr><tr><td>Nagios</td><td>Monitoring &#x26; APM</td></tr><tr><td>Namely</td><td>HR Systems</td></tr><tr><td>New Relic</td><td>Metrics</td></tr><tr><td>New Relic APM</td><td>Monitoring &#x26; APM</td></tr><tr><td><a href="connectors/nexthink"><strong>NexThink</strong></a></td><td>Endpoint and Mobile Mgmt</td></tr><tr><td>NiceInContact</td><td>Conversation Systems</td></tr><tr><td>Notion</td><td>Know Repo</td></tr><tr><td>Notion</td><td>HR Systems</td></tr><tr><td>Office365</td><td>Business Prod</td></tr><tr><td>OfficeSpace</td><td>HR Systems</td></tr><tr><td>Okta</td><td>Netwk, Sec, Monitoring</td></tr><tr><td><a href="connectors/okta-connector"><strong>Okta</strong></a></td><td>ID &#x26; Access</td></tr><tr><td>OneDrive</td><td>Cloud &#x26; DevOps</td></tr><tr><td>OneLogin</td><td>Netwk, Sec, Monitoring</td></tr><tr><td>OneLogin</td><td>ID &#x26; Access</td></tr><tr><td>Opsgenie</td><td>Service Mgmt</td></tr><tr><td>PagerDuty</td><td>Service Mgmt</td></tr><tr><td>Pendo</td><td>Business Prod</td></tr><tr><td>PeopleSoft</td><td>HR Systems</td></tr><tr><td>Ping</td><td>Netwk, Sec, Monitoring</td></tr><tr><td>Ping</td><td>ID &#x26; Access</td></tr><tr><td>PostgreSQL</td><td>Databases</td></tr><tr><td>Request Tracker</td><td>Service Mgmt </td></tr><tr><td>Ring Central Engage</td><td>HR Systems</td></tr><tr><td>RSA</td><td>Netwk, Sec, Monitoring</td></tr><tr><td>RSA</td><td>ID &#x26; Access</td></tr><tr><td>SailPoint</td><td>Netwk, Sec, Monitoring</td></tr><tr><td><a href="connectors/sailpoint"><strong>SailPoint</strong></a></td><td>ID &#x26; Access</td></tr><tr><td><a href="connectors/salesforce"><strong>Salesforce</strong></a></td><td>Service Mgmt</td></tr><tr><td>Salesforce</td><td>Knowledge Repo</td></tr><tr><td>Salesforce</td><td>Commerce &#x26; MKtg</td></tr><tr><td>Salesforce</td><td>Commerce &#x26; MKtg</td></tr><tr><td>Salesforce Commerce Cloud</td><td>Commerce &#x26; MKtg</td></tr><tr><td>SAP</td><td>Commerce &#x26; MKtg</td></tr><tr><td>SAP Success Factors</td><td>HR Systems</td></tr><tr><td>SAPC4C</td><td>Service Mgmt</td></tr><tr><td>Saviynt</td><td>Endpoint and Mobile Mgmt</td></tr><tr><td><a href="connectors/servicenow-connector"><strong>ServiceNow</strong></a></td><td>Service Mgmt</td></tr><tr><td><a href="broken-reference"><strong>ServiceNow</strong></a></td><td>Knowledge Repo</td></tr><tr><td><a href="connectors/sharepoint-connector"><strong>SharePoint</strong></a> <strong>(MS SharePoint)</strong></td><td>Knowledge Repo</td></tr><tr><td>Shopify</td><td>Commerce &#x26; MKtg</td></tr><tr><td><a href="connectors/simpplr"><strong>Simpplr</strong></a></td><td>Knowledge Repo</td></tr><tr><td>Sinch</td><td>Conversation Systems</td></tr><tr><td>SixSense</td><td>DevOps</td></tr><tr><td><a href="connectors/slack-as-a-data-source-for-conversational-and-user-learning"><strong>Slack</strong></a> </td><td>Knowledge Repo</td></tr><tr><td>SmartSheet</td><td>Business Prod</td></tr><tr><td>Smartway2</td><td>HR Systems</td></tr><tr><td>Snowflake</td><td>Cloud &#x26; DevOps</td></tr><tr><td>SolarWinds</td><td>Service Mgmt</td></tr><tr><td>SolarWinds ITSM</td><td>Service Mgmt</td></tr><tr><td>Speechmatics STT</td><td>Speech-to-Text</td></tr><tr><td><a href="connectors/splunk"><strong>Splunk</strong></a> (not mapped)</td><td>Alert Systems</td></tr><tr><td>StatusCast</td><td>Service Mgmt</td></tr><tr><td>StatusPage</td><td>Alert Systems</td></tr><tr><td>SumoLogic</td><td>Logs</td></tr><tr><td>Sunshine Zendesk Live Agent</td><td>Conversation Systems</td></tr><tr><td>Sysdig</td><td>Network and Security</td></tr><tr><td>TAAPSEC</td><td>Custom Application</td></tr><tr><td>Tachyon</td><td>Endpoint and Mobile Mgmt</td></tr><tr><td>Team Dynamix</td><td>Service Mgmt</td></tr><tr><td>Team Dynamic</td><td>Knowledge Repo</td></tr><tr><td>Team Support</td><td>Service Mgmt</td></tr><tr><td>Terraform</td><td>DevOps</td></tr><tr><td>ThousandEyes</td><td>Business Prod</td></tr><tr><td>Trello</td><td>HR Systems</td></tr><tr><td>Trino</td><td>Service Mgmt</td></tr><tr><td>Twillio</td><td>Business Prod</td></tr><tr><td>UIPath</td><td>Robotic (RPA)</td></tr><tr><td>Unblu</td><td>Conversation Systems</td></tr><tr><td>UNIX</td><td>Business Prod</td></tr><tr><td><a href="connectors/veeva-vault"><strong>Veeva</strong></a></td><td>Knowledge Repo</td></tr><tr><td>VMWare Wavefront</td><td>Metrics</td></tr><tr><td>Windows</td><td>Business Prod</td></tr><tr><td>Workato</td><td>Robotic (RPA)</td></tr><tr><td><a href="connectors/workday"><strong>Workday</strong></a></td><td>HR Systems</td></tr><tr><td>Zabbix</td><td>Network and Security</td></tr><tr><td><a href="connectors/zendesk-system-integration"><strong>Zendesk</strong></a></td><td>Service Mgmt</td></tr><tr><td><a href="connectors/zendesk-knowledge-ingestion"><strong>Zendesk</strong></a></td><td>Knowledge Repo</td></tr><tr><td>Zenefits</td><td>HR Systems</td></tr><tr><td>Zuora</td><td>Business Prod</td></tr><tr><td>xMatters</td><td>Alert Systems</td></tr></tbody></table>