List of Pre-Mapped Integrations

The following list represents the Integrations that are supported by the Aisera Gen AI platform.

This means that for the data systems listed below, the connections are pre-mapped, meaning that the data fields for each of these systems are mapped to the fields that the Aisera Gen AI platform needs to use to perform required tasks.

NOTE: This information is subject to change, as we do not control these 3rd Party Product offerings. The owner of each external data system that you want to integrate needs to allow the Aisera Service Account User (or a regular user logged in as Admin) to log into the system to transfer data to the Aisera platform (once or incrementally).

The system owner can restrict the Aisera Service Account User permissions to just Read or just Read/Write, as long as the Aisera Service Account User has Export or Export/Import ability on the data for the User, Ticket, Knowledge Article, and Service Catalog fields of the source system.

Supported Integrations

The following list includes Data Sources where the fields have been pre-mapped to the Aisera Gen AI platform. This means that you only have to map custom fields or additional fields for customer functionality. You can also integrate Data Sources that are not included in this list, but you will then need to add an integration script that maps the fields, instead of using the pre-mapped fields in the Aisera Admin UI. Use the Generic Connector if your Data Source is not in the pre-mapped list. The table below lists the pre-mapped integrations. If the integration contains a link, it means that there are step-by-step instructions for this integration (click the link). If there are no step-by-step instructions, navigate to Settings > Integrations in the Aisera Admin UI and then search for your data source name to add the authorization credentials. Then navigate to Settings > Data Source in the Aisera Admin UI and search for your data source name to set the Data Source Configuration. The Configuration wizards are easy to follow if you have a Service Account User set up and you know the authentication credentials for that account. NOTE: This list is subject to change as new integrations as added.

System for Tenant Integration	Category in Aisera Admin UI
8x8	Netwk, Sec, Monitoring
8x8	ID & Access
Absorb	HR Systems
Active Directory	Netwk, Sec, Monitoring
Active Directory	ID & Access
Adobe Experience Manager	Knowlege Repo
ADP	HR Systems
Agiloft	Business Prod
Airwatch	Endpoint and Mobile Mgmt
Aisera Agent Assist	Channels
Aisera AI Search	Channels
Aisera API Channel	Channels
Aisera Copilot	Channels
Aisera ITSM	Service Mgmt
Aisera ITSM Salesforce	Knowledge Repo
Aisera Webchat	Channels
Amazon AWS	Cloud & DevOps
Amazon Redshift	Service Mgmt
Amazon Redshift	Knowledge Repo
Amazon Redshift	Business Prod
Amazon S3	Cloud & DevOps
Amason S3	Business Prod
Asana	Service Mgmt
Auth0	Netwk, Sec, Monitoring
Auth0	ID & Access
Automation Anywhere	Robotic (RPA)
Autotask	Service Mgmt
Autotask	Knowledge Repo
Azure Active Directory (LDAP)	Netwk, Sec, Monitoring
Azure Active Directory	ID & Access
Azure Blob Storage	Business Prod
Azure Storage	Cloud & DevOps
BambooHR	HR Systems
BMC FootPrints	Service Mgmt
BMC FootPrints	Knowledge Repo
BMC Helix	Service Mgmt
BMC Helix	Knowledge Repo
BMC Remedy	Service Mgmt
Box	Cloud & DevOps
Cherwell	Service Mgmt
Cherwell	Knowlege Repo
Confluence	Knowledge Repo
ConnectWise	Service Mgmt
Cribl (not mapped)
CXOne	Netwk, Sec, Monitoring
CXOne	ID & Access
Document360	Know Repo
Docusign	Business Prod
Dropbox	Cloud & DevOps
Drupal	Know Repo
Duo Security	Netwk, Sec, Monitoring
Duo Security	ID & Access
Dynatrace	Netwk, Sec, Monitoring
DynamicsCRM	Service Mgmt
Egnyte	Cloud & DevOps
Ellucian Banner	Business Prod
Email	Channels
Epic	Business Prod
Eternity	Service Mgmt
Etoquo	Commerce & MKtg
FactsetRPD	Service Mgmt
Form Intercept	Channels
Freshworks	Service Mgmt
Freshworks	Knowledge Repo
G Suite	Business Prod
GCP Storage	Business Prod
Generic (not mapped)
Genesys Live Agent	IVR
Github	Know Repo
Google Chat	Channels
Google Drive	Cloud & DevOps
Google Sites	Knowledge Repo
Greenhouse	HR Systems
Guru	Know Repo
HiBob	HR Systems
Intercom	Know Repo
Intercom	HR Systems
Intune	Endpoint and Mobile Mgmt
Ivanti	Service Mgmt
Ivanti	Know Repo
Ivanti	HR Systems
JamfPro	Endpoint and Mobile Mgmt
Jira	Service Mgmt
Jira Service Desk	Service Mgmt
Jive	Know Repo
Kace	Service Mgmt
Kaleo	Know Repo
Kronos	HR Systems
Kustomer	Service Mgmt
Kustomer	Know Repo
Kustomer	HR Systems
Lakeside	Business Prod
LogMeIn	Netwk, Sec, Monitoring
LogMeIn	ID & Access
LumApps	Know Repo
Magento	Commerce & MKtg
ManageEngine	Service Mgmt
ManageEngine	Know Repo
ManageEngine	Netwk, Sec, Monitoring
Marketo	Commerce & MKtg
Microfocus	Service Mgmt
Microfocus	Know Repo
Microsoft Form Recognizer	Business Prod
MindTouch	Know Repo
Mobile Iron	Endpoint and Mobile Mgmt
MS Teams (Azure Bot)	Channels
Namely	HR Systems
NexThink	Endpoint and Mobile Mgmt
Notion	Know Repo
Notion	HR Systems
Office365	Business Prod
OfficeSpace	HR Systems
Okta	Netwk, Sec, Monitoring
Okta	ID & Access
OneDrive	Cloud & DevOps
OneLogin	Netwk, Sec, Monitoring
OneLogin	ID & Access
Opsgenie	Service Mgmt
PagerDuty	Service Mgmt
Pendo	Business Prod
PeopleSoft	HR Systems
Ping	Netwk, Sec, Monitoring
Ping	ID & Access
Request Tracker	Service Mgmt
Ring Central Glip	Channels
Ring Central Engage	HR Systems
RSA	Netwk, Sec, Monitoring
RSA	ID & Access
SailPoint	Netwk, Sec, Monitoring
SailPoint	ID & Access
Salesforce	Service Mgmt
Salesforce	Knowledge Repo
Salesforce	Commerce & MKtg
Salesforce	Commerce & MKtg
Salesforce Commerce Cloud	Commerce & MKtg
SAP	Commerce & MKtg
SAP Success Factors	HR Systems
SAPC4C	Service Mgmt
Saviynt	Endpoint and Mobile Mgmt
ServiceNow	Service Mgmt
ServiceNow	Knowledge Repo
ServiceNow (Ticket Concierge)	Channels
SharePoint (MS SharePoint)	Knowledge Repo
Shopify	Commerce & MKtg
Simpplr	Knowledge Repo
Slack (as a data source)	Channels
SmartSheet	Business Prod
Smartway2	HR Systems
Snowflake	Cloud & DevOps
SolarWinds	Service Mgmt
SolarWinds ITSM	Service Mgmt
Splunk (not mapped)
StatusCast	Service Mgmt
Team Dynamix	Service Mgmt
Team Dynamic	Knowledge Repo
Team Support	Service Mgmt
Techyon	Endpoint and Mobile Mgmt
ThousandEyes	Business Prod
Trello	HR Systems
Trino	Service Mgmt
Twillio	Business Prod
UIPath	Robotic (RPA)
UNIX	Business Prod
Veeva	Knowledge Repo
Webex (Cisco)	Channels
Windows	Business Prod
Workato	Robotic (RPA)
Workday	HR Systems
Zendesk	Service Mgmt
Zendesk	Knowledge Repo
Zendesk (Ticket Concierge)	Channels
Zenefits	HR Systems
Zoom	Channels
Zuora	Business Prod