> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/requests-transcript-export.md).

# Requests Transcript Export

The **Settings > Configuration > Requests Transcript Export** section contains tenant-level settings that govern transcript export behavior across all bots in your tenant. Settings here control how broad a date range an export request may span, and what subject line and body text appear in the notification emails Aisera sends when an export job completes or fails.

### Max difference between two dates (Allowed Max: 7)

| **Type**    | Integer |
| ----------- | ------- |
| **Default** | `3`     |

Sets the maximum number of days a start-to-end date range may span in a transcript export request. When a request includes explicit start and end dates, Aisera validates that the gap does not exceed this value and rejects the request if it does. If no dates are specified, the export defaults to the last 24 hours and this limit does not apply.

{% hint style="warning" %}
Valid range is `1`–`7`. Any value above `7` causes all date-ranged export requests to fail. This limit applies to both S3 and remote file server export endpoints. 
{% endhint %}

### Requests transcript export email subject

| **Type**    | Text field                   |
| ----------- | ---------------------------- |
| **Default** | `Requests transcript export` |

Sets the subject line of the notification email sent when a transcript export job completes. The same subject is used for both success and failure notifications. Configure this when you want export emails to carry a subject that matches your organization's naming conventions or is easier to filter in your inbox.

### Requests transcript export success message

| **Type**    | Text field                                                                                |
| ----------- | ----------------------------------------------------------------------------------------- |
| **Default** | `Completed Request Transcript for bot: %bot from: %start to: %end to location: %location` |

Sets the body text of the notification email sent when a transcript export job completes successfully. Supports placeholders that Aisera replaces at send time:

<table><thead><tr><th width="180">Placeholder</th><th>Replaced with</th></tr></thead><tbody><tr><td><code>%bot</code></td><td>Bot ID</td></tr><tr><td><code>%start</code></td><td>Export start date/time</td></tr><tr><td><code>%end</code></td><td>Export end date/time</td></tr><tr><td><code>%location</code></td><td>Path or URL of the exported file</td></tr></tbody></table>

Customize this when you want the success email to include additional context or match your organization's communication style. All four placeholders are optional.

{% hint style="info" %}
`%location` resolves to an S3 path or remote file server path depending on which export endpoint you used.
{% endhint %}

### Requests transcript export failure message

| **Type**    | Text field                                                                    |
| ----------- | ----------------------------------------------------------------------------- |
| **Default** | `Sorry that the transcript export failed for bot: %bot from: %start to: %end` |

Sets the body text of the notification email sent when a transcript export job fails. Supports placeholders that Aisera replaces at send time:

<table><thead><tr><th width="180">Placeholder</th><th>Replaced with</th></tr></thead><tbody><tr><td><code>%bot</code></td><td>Bot ID</td></tr><tr><td><code>%start</code></td><td>Export start date/time</td></tr><tr><td><code>%end</code></td><td>Export end date/time</td></tr></tbody></table>

Customize this when you want the failure email to include additional context, provide troubleshooting guidance, or match your organization's communication style.

{% hint style="info" %}
Aisera does not support `%location` in this message. There is no upload location to reference when a job fails.
{% endhint %}