Knowledge Learning

The Settings > Configuration > Knowledge Learning window allows you to set parameters for your tenant. These are settings that apply to any bot you create in your Aisera tenant.

You can change the following settings when configuring your tenant/platform instance.

Label	Type	Default	Description
Score Threshold	Decimal	0.7
Use KB Subjects	Boolean	False	Allows bots to include the Subject line of KB Articles in Knowledge Learning (RAG indexing)
Use KB Contents	Boolean	False	Allows bots to include the Contents (Body) of KB Articles in Knowledge Learning (RAG indexing)