Knowledge Learning

Tenant-level settings that control how the Knowledge Learning service scores and matches Knowledge Base articles during training.

The Knowledge Learning settings are in Settings > Configuration > Knowledge Learning. These settings apply to all bots in your tenant. Two of the three configurations on this page are deprecated and have no effect.

Score Threshold

Type	Decimal
Default	0.7

Sets the minimum similarity score a Knowledge Base (KB) article must achieve to be returned as a match during Knowledge Learning. Raising this value reduces the number of matches returned but increases confidence; lowering it returns more matches at the cost of precision. Adjust this value if Knowledge Learning is surfacing too many low-quality KB suggestions, or missing articles that should be linked.

Set this value between 0.0 and 1.0. The system does not enforce a range, but similarity scores themselves fall within that range, so values outside it are not meaningful.

Changing this value does not take effect automatically. A new Knowledge Learning training run is required to rebuild the model with the updated threshold.

Deprecated configurations

Use KB Subjects

Type	Checkbox
Default	Disabled

This configuration is deprecated and has no effect.

Use KB Contents

Type	Checkbox
Default	Disabled

This configuration is deprecated and has no effect.