Knowledge Learning

The Settings > Configuration > Knowledge Learning window allows you to set parameters for your Aisera platform (tenant) instance. These are settings that apply to any bot you create on this Aisera instance.

You can change the following settings when configuring your tenant/platform instance.

Label
Field Parameter
Type
Default
Description

Score Threshold

Decimal

0.7

Use KB Subjects

False

Allows bots to include the Subject line of KB Articles in Knowledge Learning (RAG indexing)

Use KB Contents

False

Allows bots to include the Contents (Body) of KB Articles in Knowledge Learning (RAG indexing)

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