Knowledge Learning
The Settings > Configuration > Knowledge Learning window allows you to set parameters for your Aisera platform (tenant) instance. These are settings that apply to any bot you create on this Aisera instance.

You can change the following settings when configuring your tenant/platform instance.
Label
Field Parameter
Type
Default
Description
Score Threshold
Decimal
0.7
Use KB Subjects
False
Allows bots to include the Subject line of KB Articles in Knowledge Learning (RAG indexing)
Use KB Contents
False
Allows bots to include the Contents (Body) of KB Articles in Knowledge Learning (RAG indexing)
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