Ticket

The Settings > Configuration > Ticket window allows you to set parameters for your Aisera platform (tenant) instance. These are settings that apply to any bot you create on this Aisera instance.

Tenant Configuration Options for Tickets

You can change the following settings when configuring your tenant/platform instance.

Label
Field Parameter
Type
Default
Description

Use Ticket Status Mapping

True

Knowledge from Ticket Resolution

False

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