# Ticket

The **Settings > Configuration > Ticket** window allows you to set parameters for your Aisera tenant. These are settings that apply to any bot you create in your Aisera tenant.

<div align="left"><figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FzIgr6YSeVEFOzCv4XbZ9%2Fconfig_ticket.png?alt=media&#x26;token=df0d3def-882f-4ae6-be82-5fe106dbea3d" alt=""><figcaption><p>Tenant Configuration Options for Tickets</p></figcaption></figure></div>

You can change the following settings when configuring your tenant/platform instance.

<table><thead><tr><th width="278">Label</th><th width="105">Default</th><th>Description</th></tr></thead><tbody><tr><td>Use Ticket Status Mapping</td><td>True</td><td></td></tr><tr><td>Knowledge from Ticket Resolution</td><td>False</td><td></td></tr></tbody></table>