Collaboration

The Settings > Configuration > Collaboration window allows you to set parameters for your tenant. These are settings that apply to any bot you create in your Aisera tenant.

Tenant Collaboration Settings

When this is configured, you can create a dedicated Slack channel for any Major Incident or Aisera Alert directly from the Aisera Admin UI. The system will create a new channel in the selected workspace with the channel name and description you provide. it will then store the channel link with the incident or alert. It will then enable posting updates and comments to the channel.

Each Major Incident or Aisera Alert can have one associated collaboration channel. once created, the channel cannot be changed. To change the channel, you will need to create a new Incident or alert to associate with a different channel.

This configuration allows you and your team to use Slack for incident response and collaboration. This allows responders to quickly establish a dedicated communication space for each major incident without manually creating the channels.

Before configuring this setting, you must connect a Slack workspace to the Aisera Platform through the Channels configuration.