Collaboration

Configure a dedicated Slack workspace for incident response so your team can collaborate directly from Aisera.

Collaboration

The Collaboration configurations control how Aisera creates and manages Slack channels for Major Incidents and Aisera Alerts. These are tenant-level settings found in Settings > Configuration > Collaboration.

You must connect a Slack workspace through Channels before configuring this setting. See Setting up a Slack channel.

Slack workspace

Select the Slack workspace to be used for potential issues collaboration

Type	Dropdown
Default	Not configured

Specifies the Slack workspace where Aisera creates dedicated channels for Major Incidents and Aisera Alerts. When configured, Aisera creates a new channel in the selected workspace for each incident or alert, stores the channel link with that record, and enables posting updates and comments to the channel. Each incident or alert supports one associated channel and the association cannot be changed after creation to associate a different channel, create a new incident or alert.