Channels

Channels are communications applications that your virtual assistant can integrate with and open from within. For instance, if you're already using an application like MS Teams or Slack, you can integrate your virtual assistant as a feature within those applications.

Like Integrations/Data Sources, you add Channels to your tenant platform first, and then you can choose to add one of these channels to an application/bot within the tenant.

To Add a Channel to Your Tenant:

1. Navigate to Settings > Channels.

2. Click the + New Channel button.

1. Choose a channel from the icon list. In this example, we have chosen Webchat, which is the default channel for applications/bot created with the Aisera Gen AI platform.

2. Create a Name for your new channel, so you can identify it when you're creating applications/bots.

1. Modify the rest of the parameters as needed. Click Next.

1. Choose an Authentication Type and parameters for login to your application/bot.

1. Add any endpoints/domains that you want to allow to host your applications/bots. If you leave this field blank, applications/bots that are associated with this channel can be hosted on any domain.

To associate a channel with an application/bot:

1. Navigate to Settings > AiseraGPT in the Aisera Admin UI.

2. Choose the application/bot that you want to associated with a channel.

3. On the application/bot Details page, scroll down to the + Add a Channel button.

1. Follow the steps in the Add a Channel section.

Webchat, Copilot, Webex, MS Teams and Slack Channels Support Markdown

Markdown support is enabled by default for the Webchat, Webex, MS Teams, and Slack Channels. You can disable the Markdown default using you bot Details settings.

Therefore, LLM Responses are formatted as HTML for all channels where the Markdown format is not supported.

To disable the Markdown Support: NOTE: Ensure the channel is not open when editing the configuration.

1. Navigate to Settings > AiseraGPT.

2. Open an existing application or bot.

3. Choose the pencil icon to see the Details page for that bot.

4. Scroll down to the Channel section.

5. Double-click on the line of the Channel that you want to modify.

6. Uncheck the Enable Markdown Syntax field (while the channel is not open).

Two Special Channels

Two of the supported channels require extra description.

1. The AiseraGPT application (bot) comes with a default channel called Aisera Webchat that serves as the bot UI. You can use this channel (and the JavaScript snippet that gets automatically generated for it) to embed your bot in your portal or web site.

1. Use the API Channel if you are creating your own UI or customizing another UI using the Aisera APIs.

Third Party Channels

The rest of the topics in this section contain step-by-step instructions that describe how to integrate channels with your Aisera platform.

Channel ID

When you are viewing your Bot/Application Details page, you can see the ID for your Bot/Application in the top left corner of the window.

When you choose one of your Channels on the Bot/Application Details page, you will see the Channel Details page.

This page now contains a Channel ID.

Application Messaging

For channels where the streaming is enabled, you can see the processing steps that the application performs during a request. The new messages provide details on the number of sources searched, the number of documents validated, and other relevant metrics.

You can see the the processing is performed in four steps:

1. The first step acknowledges the search of the user's query.

2. The second step presents the search results found from various sources.

3. The third step displays the results after validation of the search results.

4. The fourth step summarizes the validated information to produce the final answer.

The messages you see within the application resemble the following screenshot:

See also: Workflows - Use Message Node for Markdown Variables with Copilot