Aisera Alert

Tenant-level settings that control how the Aisera platform creates and tracks incidents in your external ticketing system when Aisera Alerts are detected.

The Settings > Configuration > Aisera Alert window allows you to set parameters for your Aisera tenant. These are settings that apply to any bot you create on this Aisera instance.

Create Incident on System of Record for Aisera Alert

Type	Checkbox
Default	Disabled

Controls whether Aisera automatically creates incidents in your external ticketing system when Aisera Alerts are detected.

When enabled, Aisera creates a corresponding incident in your System of Record and tracks the external incident ID for correlation in the tracking_incident_id field. The incident includes relevant alert information such as severity, priority, category, and affected configuration items. When disabled, alerts are tracked only within the Aisera platform.