The Settings > Configuration > Aisera Alert window allows you to set parameters set parameters for your Aisera tenant. These are settings that apply to any bot you create on this Aisera instance.
Tenant Configuration for Aisera Alerts
Create Incident on System of Record for Aisera Alert
Controls whether Aisera automatically creates incidents in your external ticketing system when Aisera Alerts are detected. This setting is Off by default.
When this setting is disabled, Aisera Alerts are tracked only within the Aisera platform.
When enabled, the Aisera Platform creates a corresponding incident in your System of Record (SOR) and tracks the external incident ID for correlation. The external incident ID is stored in the tracking_incident_id field.
The incident created in your System of Record includes relevant alert information such as severity, priority, category, and affected configuration items.
