# Aisera Alert

The **Settings > Configuration > Aisera Alert** window allows you to set parameters for your Aisera tenant. These are settings that apply to any bot you create on this Aisera instance.

### Create Incident on System of Record for Aisera Alert

| **Type**    | Checkbox |
| ----------- | -------- |
| **Default** | Disabled |

Controls whether Aisera automatically creates incidents in your external ticketing system when Aisera Alerts are detected.

When enabled, Aisera creates a corresponding incident in your System of Record and tracks the external incident ID for correlation in the `tracking_incident_id` field. The incident includes relevant alert information such as severity, priority, category, and affected configuration items. When disabled, alerts are tracked only within the Aisera platform.


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