Workflow Nodes
Workflows are often triggered by Intents. In other words, when a user makes a request to your application or bot, the first thing the software determines is what the user wants to know or do. The bot does this by recognizing the exact request or by asking follow-up questions until it determines the intention (Intent) of the user.
Your bot will often have many possible Intents, and each Intent will start a workflow that will end with the Fulfillment (answer) for the original request.
See Configuring Intents for instructions about how to create Intents for your application or bot.
Building Workflows
You can build workflows without attaching them to Intents.
To build a workflow, choose + New Workflow in the AI Workflow Studio window.
Then type the name of the workflow, select the workflow Type and Scope from the drop-down menus. The Description field is optional.
Create a New Workflow
The Description field is optional.
The nodes appear on the left side of the AI Workflow Studio blank canvas in sections that correspond to how they're designed to be used.
Types of Nodes
Nodes are the building blocks for your workflow. The nodes are on the left side on the canvas and are grouped according to their usage. Each of the Node Types is described in one of the links below.
Drag a node onto the AI Workflow Studio canvas and then define what the node will do. The topics above are a reference for the nodes and tools available to you in the AI Workflow Studio.
Save the Workflow
After you've finished building the workflow logic, click on Save as Draft.
This grays out the Save button and will publish the flow. For it to work as expected, this step of the flow is mandatory every time you make a change. It is possible to roll back to any published version.
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