# Incidents

The **Settings > Configuration > Incidents** window allows you to set parameters for your tenant. These are settings that apply to any bot you create in your Aisera tenant.

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FwTSIeGv7SR0o8PSQkdC6%2Fconfig_incidents.png?alt=media&#x26;token=2f5f4325-645b-4bc6-857e-d2dcfde03dc9" alt=""><figcaption></figcaption></figure>

You can change the following settings when configuring your tenant/platform instance.

<table><thead><tr><th width="227">Label</th><th width="97">Default</th><th>Description</th></tr></thead><tbody><tr><td>NLP Classification Model</td><td>False</td><td></td></tr><tr><td>Sentiment Model</td><td>False</td><td></td></tr><tr><td>Ticket Routing</td><td>False</td><td></td></tr><tr><td>Incident Clustering</td><td>False</td><td></td></tr><tr><td>Incident Clustering v3</td><td>False</td><td></td></tr><tr><td>Cmdb Prediction</td><td>False</td><td></td></tr></tbody></table>