Incidents

The Settings > Configuration > Incidents window allows you to set parameters for your Aisera platform (tenant) instance. These are settings that apply to any bot you create on this Aisera instance.

You can change the following settings when configuring your tenant/platform instance.

Label	Field Parameter	Type	Default	Description
NLP Classification Model			True
Sentiment Model			True
Ticket Routing			False
Incident Clustering			True
Incident Clustering v3			False
Cmdb Prediction			True