Post-Ingestion Tasks - System Jobs
After you have added an external data source to your Tenant configuration, the Aisera Gen AI platform runs a RAG index on the data and then displays it via the SOR menu items.
Navigate to the SOR menu in your Aisera Admin UI and select one of the sub-menus to see the data from your enterprise application (3rd Party/external) data source.
The ingested data fields are shown in the lower section of the Tickets, Knowledge, or Serice Catalog page. For directions on how to change the mapped fields, see Field Mapping.
Running Jobs
There are post-ingestion tasks that you may need to complete before your ingested data is ready for use.
NOTE: Some of the operations in this section may need advanced Administrative permissions. If you cannot see or perform these commands, see your Aisera onboarding team or Aisera Customer Support.
Running System Jobs
Post-Ingestion tasks may include: Neural Search RAG indexing, Knowledge Article indexing, running Access Attribute Extraction jobs for User data, or running Discovery Ontology Indexing for Ticket data.
The steps for running the Indexer are the same for different system jobs - you just choose the correct indexing job type before you choose the OK button.
Description of System Jobs
KGNER
What it is
To run an indexing job:
Choose Settings > System Jobs from the left navigation menu of the Aisera Administration Application.
Select the Generic Jobs tab near the top of the window.
Click on the + New Jobs button.
Select the type of job you want to execute.
Choose OK.
Post-Ingestion Learning Tasks
After you've ingested and then indexed your data, you can performing AI Learning, or Content Generation tasks.
Job Sequencing
More Tasks
In addition, you may want to:
test your bot with AI Lens
add or modify Workflows or Hyperflows
create Events with Event Studio
add Ontologies for Tickets
analyze Unresolved conversations with AI Workbench, make revisions, and iterate
research Analytics, make revisions, and iterate
customize prompts using the Prompts Studio
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