# Hyperflows or Workflows? How do you decide whether to use traditional Aisera Workflows or Hyperflows? This depends on how much control you need over the workflow and how precise the returned answers need to be. Use Workflows to specify a series of tasks that you want the virtual assistant to perform, based on user input during the conversation.

Use Hyperflows if you want conversational and versatile automation. Your high-level instructions guide its planning and execution.

## Defining your flow * Before creating a flow, clearly define what you want it to accomplish and the scope of actions it should take. This helps ensure the flow remains focused and effective. * Maintain comprehensive documentation of your flow design decisions, including intended use cases, limitations, and known issues. Good documentation serves as the backbone for effective AI risk management and governance.

Domain	Objective	Scope
IT	Automate server provisioning and monitoring	Configure Hyperflows to automatically provision virtual servers, monitor performance metrics, and trigger alerts for anomalies using AIOps tools.
IT	Streamline CI/CD pipeline management	Use Hyperflows to automate code deployment, testing, and rollback processes in a CI/CD pipeline, integrating with tools like Jenkins or GitLab.
IT	Enhance incident resolution efficiency	Set up Hyperflows to identify root causes of server failures using machine learning insights from AIOps platforms and execute corrective actions autonomously.
HR	Automate employee onboarding	Configure Hyperflows to send offer letters, set up new hire accounts in HRIS systems, assign training modules, and schedule induction sessions.
HR	Simplify payroll management	Use Hyperflows to calculate salaries, deduct taxes, and generate payslips automatically by pulling data from attendance systems and employee records.
HR	Streamline exit management processes	Automate the creation of clearance forms, revoke system access, and generate final settlement reports for departing employees.
EX	Content generation	Use Hyperflows to analyze data from multiple proprietary systems, synthesize insights, and share with the stakeholders.
EX	Process Automation	Use Hyperflows to automate complex day-to-day personal or team processes.
CX	Improve customer ticket routing	Configure Hyperflows to analyze incoming support tickets, determine urgency and category, and route them to the appropriate agent or department.
CX	Personalize customer interactions	Use Hyperflows to analyze customer data (purchase history, preferences) and generate tailored product recommendations or service responses.
CX	Automate feedback collection and analysis	Set up Hyperflows to send post-service surveys, collect responses, analyze sentiment using AI tools, and generate actionable insights for CX teams.

## **Workflow and Hyperflow (Flow) Searches for Conversational AI 2.0** In Conversational AI 2.0, Workflows and Hyperflows are matched to user Requests by comparing the request with the description within a Workflow or Hyperflow that’s associated with the bot. In some cases, the Aisera Gen AI platform may match both a Workflow and a Hyperflow to the user request. When this happens, the platform prioritizes the Hyperflow and executes the Hyperflow. If there are more than two Hyperflows matching a user request, then the platform asks the user disambiguation questions to determine which Hyperflow to use.