Feature Flags
Tenant-level flags that enable optional and experimental platform capabilities across channels, workflows, AI features, analytics, and integrations.
The Settings > Configuration > Feature Flags configurations control optional and experimental platform capabilities for your tenant. These are tenant-level settings that apply to all bots you create in this Aisera tenant.
Channels
Enable Search for Email Channel
Type
Checkbox
Default
Disabled
Controls whether Aisera performs a knowledge base search as a fallback when an inbound email does not match an intent or skill. When enabled, Aisera searches the knowledge base using the email content and replies with the closest matching article. When disabled, unmatched emails are marked unresolved without a search attempt. Enable this when your knowledge base is broad enough to cover unstructured email inquiries and you want Aisera to attempt a best-effort answer before marking a request unresolved.
See also: create ticket to SOR on KB Serving over Email
Enable AI Chat Channel
Type
Checkbox
Default
Disabled
Controls whether AI Chat appears as a channel type option when creating channels manually. When disabled, the option is hidden and no new AI Chat channels can be created.
Disable gRPC for Channels
Type
Checkbox
Default
Disabled
Forces channel communication to use REST instead of Google Remote Procedure Call (gRPC). By default, all channels communicate with the conversation service over gRPC.
Disable User based queuing for Channels message delivery
Type
Checkbox
Default
Disabled
No description available.
Workflow and Hyperflow
Enable Skill Preamble
Type
Checkbox
Default
Disabled
Controls whether Aisera displays an introductory message at the start of a skill before collecting slot inputs. When enabled, Aisera reads from the Messages field in the skill's workflow definition, selects the best-matching variant based on which slot values are already known, and displays it once per skill session.
To configure preamble messages:
Open AI Automation and select AI Workflow Studio.
Open the workflow you want to configure.
Click the pencil icon in the top right corner of the Workflow Details page.
Navigate to General > Messages.
Add the introductory message you want displayed when the skill begins.
For example:
The Messages field is also used for skill recommendations and skill disambiguation. The disambiguation path reads from this field regardless of whether Enable Skill Preamble is enabled. Write messages that work appropriately in all three contexts.
Enable Streaming Flow Response
Type
Checkbox
Default
Disabled
Controls whether workflow execution sends responses to the user incrementally as each node completes, rather than waiting for the entire workflow to finish. Enable this for longer workflows where intermediate outputs are meaningful, such as flows that produce status updates across multiple steps. This setting applies to standard workflows only, requires a streaming-capable channel, and has no effect on Hyperflow.
See also: Enable streaming for Hyperflow and its executed workflow response outputs.
AI and knowledge
Enable Fuzzy Intent Match
Type
Checkbox
Default
Disabled
When enabled, Aisera presents a "Did you mean?" confirmation prompt when the intent model identifies a probable but uncertain match for a user's request, rather than immediately falling back to exception handling. If the user confirms, the matched skill executes. If the user declines, the bot falls back to its configured exception handling response. Enable this when users frequently phrase requests in ways the bot doesn't recognize but close matches exist, reducing dead-end conversations.
This setting only triggers a prompt when the intent model returns a fuzzy match. Enabling the flag has no effect if the model is not producing fuzzy match data for ambiguous inputs in your deployment.
Enable Knowledge To Flow Creation with LLM
Type
Checkbox
Default
Disabled
Controls whether converting a knowledge base article into a bot workflow uses an LLM or a rule-based structural parser. When disabled, the system mechanically maps the article's headings and sections into flow nodes. When enabled, the LLM interprets the article's meaning to produce a more contextually structured flow. Enable this when you want the platform to generate the workflow for you based on the article's content. Aisera always creates generated flows as drafts. Review them before publishing.
If LLM generation fails for any article, the entire flow creation fails with no fallback to rule-based generation. If a draft flow already exists for the selected articles, Aisera blocks flow creation until the existing draft is resolved.
Enable ConvAI RAG Tenant Level Index
Type
Checkbox
Default
Disabled
No description available.
Analytics and testing
Enable Analytics V2 (Beta)
Type
Checkbox
Default
Disabled
Routes analytics queries to a dedicated analytics database instead of the primary database. The analytics database must be provisioned by Aisera before this setting has any effect. Contact Aisera Support if you are interested in enabling Analytics V2 for your tenant.
Enable Event Studio (Beta)
Type
Checkbox
Default
Disabled
Makes the Event Studio and Data Types sections visible in the admin navigation. Event Studio lets you create event triggers that automatically execute bot workflows in response to external webhooks, scheduled connector events, or internal platform events. Data Types provides a schema editor for defining custom data structures used to map event payload fields to workflow inputs. Enable this when you need to automate workflows based on events from connected systems.
Enable Test Suite
Type
Checkbox
Default
Disabled
Makes the Test Suites section visible under AI Workbench for app admins. Test suites let you create and run automated conversational validation tests against a bot, with results displayed as a match rate percentage and execution history tracked over time. Enable this when your team needs a repeatable way to validate bot behavior, such as before deploying changes, after retraining, or during ongoing quality monitoring.
Both this flag and the app role are required to access Test Suites. Enabling the flag alone does not grant access to standard users.
Session and user management
Enable Session Manager V2
Type
Checkbox
Default
Disabled
Switches conversation session storage from a single shared object to individual entries, with each conversation stored separately alongside its own session variables. This reduces overhead when accessing or updating individual sessions and enables automatic auditing of sessions that started but never cleanly terminated, such as those interrupted by a channel disconnect.
User Preference
Type
Checkbox
Default
Disabled
When enabled, Aisera tracks each user's interactions, including feedback, knowledge base article clicks, and action selections, and uses that history to personalize future responses. When multiple responses or intents are equally valid for a query, the bot prioritizes what the user has previously found helpful and automatically selects intents they have engaged with before, skipping disambiguation. In multilingual deployments, the bot also tracks each user's preferred language and prompts them to confirm or update it when a different language is detected. Enable this in deployments with diverse content options where personalizing responses for returning users is a priority.
Enable Tenant level Permission and override access attribute permission for Bot
Type
Checkbox
Default
Disabled
No description available.
Integrations
Automation Anywhere Product Integration
Type
Checkbox
Default
Disabled
Enables communication between the Aisera platform and Automation Anywhere. Enable this if your organization uses both products and needs them to interact.
Deprecated configurations
Enable Advanced SMS Channel
Type
Checkbox
Default
Disabled
This configuration is deprecated and has no effect.
Enable Next Gen
Type
Checkbox
Default
Disabled
This configuration is deprecated and has no effect.
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