Tools

Connects the Ticket Intelligence UI to external monitoring and analytics services.

These configurations enable optional integrations with Google Analytics and Sentry for the Ticket Intelligence UI. Find them under Settings > Configuration > Tools; they apply across your entire tenant. Both integrations require server-side configuration in addition to the checkboxes in this section.

Enable Analytics

Type	Checkbox
Default	Disabled

Enables Google Analytics tracking for the Ticket Intelligence UI. When checked, the Aisera Platform initializes its analytics adaptor on startup, connects to the configured Google Analytics property, and records session data and tenant-level user properties for Google Analytics reporting. Recorded properties include tenant ID, admin status, and Aisera employee status.

The checkbox alone does not activate the integration. Configure a Google Analytics Measurement ID at the server level by setting the ticket_ui_google_analytics_tracking_id environment variable. If this variable is not set, the adaptor does not initialize even when the checkbox is checked.

This configuration is unrelated to Enable Analytics V2 (Beta) in the FeatureFlags group, which controls Clickhouse-backed analytics queries for request data.

Enable Sentry

Type	Checkbox
Default	Disabled

Enables Sentry error monitoring for the Ticket Intelligence UI, capturing frontend exceptions and session replays from error sessions to support debugging and incident response. When checked, the Aisera Platform initializes Sentry on startup and automatically tags each error report with the tenant ID, cluster, namespace, tenant name, and application release version. Enable this when your organization wants automated frontend error tracking, such as alerts on JavaScript exceptions or session replay for faster diagnosis.

The checkbox alone does not activate the integration. A Sentry Data Source Name (DSN) must also be configured at the server level via the SENTRY_DSN secret. If this secret is not set, the checkbox has no effect.

The Aisera Platform limits session replay to error sessions only, at a 5% sample rate. No routine session recording occurs

This setting applies only to the Ticket Intelligence UI. The chatbot widget's Sentry integration is configured separately at the infrastructure level via the SHOULD_INITIALIZE_SENTRY environment variable.