Enterprise Search

Tenant-level settings that control how Aisera retrieves and scores search results across all bots.

Enterprise Search configurations control how Aisera retrieves and filters results when a user performs a search. The Settings > Configuration > Enterprise Search window allows you to set parameters for your tenant. These are tenant-level settings that apply to all bots you create in this Aisera tenant.

Enterprise Search Result Limit

Type	Integer
Default	10

Sets the maximum number of results Aisera returns for an Enterprise Search query. The value applies at two points in the pipeline: it sets the number of documents fetched from the search index and caps the number of results returned to the user. Raise this value to give users broader coverage in large knowledge bases; lower it to reduce response size where precision is preferred.

The minimum enforced value is 1. Values of 0 or below revert to the default of 10.

This setting also caps multi-result knowledge base responses in conversational flows, not only standalone Enterprise Search queries.

Relevancy Confidence Cutoff Score (Normalized 0-100)

Type	Decimal
Default	0 (disabled)

Sets a minimum relevancy score a search result must meet to be returned to the user. Scores are normalized to a 0-100 scale relative to the current result set, where 100 represents the highest-scoring result. Results below the threshold are excluded before the response is sent. Setting this to 0 (the default) disables the filter.

Start conservatively. Values that are too high may suppress useful results when query volume is low or knowledge base coverage is sparse. Note that a result scoring 60 in one query may reflect different underlying relevance than 60 in another, since the scale is relative, not absolute.

This threshold applies to all search types, not only Enterprise Search. Configuring it will also filter results in conversational and TicketIQ search flows. Changes here may suppress knowledge base answers in the bot unexpectedly.

Enable query re-writing for Enterprise Search

Type	Checkbox
Default	Enabled

No description available.

History scope for Enterprise Search

Type	Integer
Default	2

No description available.

Per Retriever Results Limit

Type	Integer
Default	8

No description available.