Context Management

The Context Management parameters allow your bot to return to an original conversation if the sequence of that conversation is stopped by an irrelevant question or other interruption. Use Settings > Configuration > Context Management to set Context Management parameters for your Aisera platform (tenant) instance. These are settings that apply to any bot you create on this Aisera instance.

Tenant Settings for Context Management

You can change the following settings when configuring your tenant/platform instance.

Label
Field Parameter
Type
Default
Description

Show UnFinished Context Hint

enableContext\ Hint

Boolean

False

When a conversation context finishes and there are some unfinished conversations due to conversation context switch, if this flag is true, then, conversation server will show the hint that there is any unfinished conversation, and drive the user to finish the unfinished conversation.

Show Exit Context Hint Message

enableExitContext\ Hint

Boolean

True

During a flow execution, if this flag is true, then a hint will show up to tell user, eg. type Exit to start over

Exactly Matching Score Threshold

exactlyMatching\ Score

Decimal

0.9

Entity Matching Score Threshold

entityMatching\ Score

Decimal

0.8

ContextSwitch Matching Score Threshold

switchMatching\ Score

Decimal

0.8

Max Context Search Depth

maxContextSearch\ Depth

Integer

3

Max UserInput Retry Number

maxUserInputRetry

Integer

2

Max Quick Reply Entries

maxQuickReply\ Entries

Integer

200

Last updated