Context Management

The Context Management parameters allow your bot to return to an original conversation if the sequence of that conversation is stopped by an irrelevant question or other interruption. Use Settings > Configuration > Context Management to set Context Management parameters for your tenant. These are settings that apply to any bot you create in your Aisera tenant.

Tenant Settings for Context Managment

You can change the following settings when configuring your tenant/platform instance.

Label	Type	Default	Description
Show UnFinished Context Hint	Boolean	False	When a conversation context finishes and there are some unfinished conversations due to conversation context switch, if this flag is true, then, conversation server will show the hint that there is any unfinished conversation, and drive the user to finish the unfinished conversation.
Max reminder for unfinished intents
Show Exit Context Hint Message	Boolean	True	During a flow execution, if this flag is true, then a hint will show up to tell user, eg. type Exit to start over
Exactly Matching Score Threshold	Decimal	0.9
Entity Matching Score Threshold	Decimal	0.49
ContextSwitch Matching Score Threshold	Decimal	0.8
Max Context Search Depth	Integer	3
Max UserInput Retry Number	Integer	2
Max Quick Reply Entries	Integer	200
Show Exit Hint in Live Agent Message	Boolean	True
NewContext for Fallback flow mismatch user input	Boolean	False