# Resolution Rate

The **Settings > Configuration > Resolution Rate** window allows you to set parameters for your Aisera tenant. These are settings that apply to any bot you create in your Aisera tenant.

<figure><img src="/files/QNFnxTr5b8G640iP10Uq" alt=""><figcaption><p>Tenant Configuration for Resolution Rate</p></figcaption></figure>

You can change the following settings when configuring your tenant/platform instance.

#### Non-Flow Resolution considered as:

This parameter will default to **Set to Resolved or Abandoned**

* Use non-flow resolution to use a default fulfillment status of Resolved or Abandoned.&#x20;
* If set to **Resolved**, the conversation will be considered as Resolved if the bot found the relevant Knowledge Article and served as the response. If the user explicitly clicks on the thumbs-down icon after Non-Flow Resolution is set to Resolved, the conversation will be considered as unresolved.
* If set to **Abandoned** the conversation will be considered as Abandoned if there is no response from the user. If the user explicitly clicks on the thumbs-up icon, the conversation will be considered resolved. If the user clicks on the thumbs-down icon, the conversation will be unresolved.

| Label                                       | Default  | Description |
| ------------------------------------------- | -------- | ----------- |
| Flow Incomplete Resolution Considered As    | Resolved |             |
| Zero Click Through Resolution Considered As | Resolved |             |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/resolution-rate.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.