# Resolution Rate

The **Settings > Configuration > Resolution Rate** window allows you to set parameters for your Aisera tenant. These are settings that apply to any bot you create in your Aisera tenant.

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FwAYCTulXWm7pEoSO9L1M%2Fconfig_resolution_rate.png?alt=media&#x26;token=c4383dde-e595-403a-8fb3-918adddbbfc4" alt=""><figcaption><p>Tenant Configuration for Resolution Rate</p></figcaption></figure>

You can change the following settings when configuring your tenant/platform instance.

#### Non-Flow Resolution considered as:

This parameter will default to **Set to Resolved or Abandoned**

* Use non-flow resolution to use a default fulfillment status of Resolved or Abandoned.&#x20;
* If set to **Resolved**, the conversation will be considered as Resolved if the bot found the relevant Knowledge Article and served as the response. If the user explicitly clicks on the thumbs-down icon after Non-Flow Resolution is set to Resolved, the conversation will be considered as unresolved.
* If set to **Abandoned** the conversation will be considered as Abandoned if there is no response from the user. If the user explicitly clicks on the thumbs-up icon, the conversation will be considered resolved. If the user clicks on the thumbs-down icon, the conversation will be unresolved.

| Label                                       | Default  | Description |
| ------------------------------------------- | -------- | ----------- |
| Flow Incomplete Resolution Considered As    | Resolved |             |
| Zero Click Through Resolution Considered As | Resolved |             |