Creating a Hyperflow

When you use a Hyperflow, you designate the sources to integrate with, add Functions, and then specify information about the parameters that are required for that function/integration combination.

To create a Hyperflow:

1. Choose Hyperflows from the left navigation menu in the Aisera Administration application.

   
2. Select the + New Hyperflow button in the upper-right corner.

3. Fill in the Name, Description, and Use Cases parameters.

   
4. Click the + Add Functions button.

5. In the Add Functions window, select an Integration from the drop-down menu.

   
6. Select Actions for your Function and click the Next button. Note: You can choose more than one Action

   
7. Add parameters for each of the Actions that are part of the Function.

   
8. While Actions support most interactions with supported external systems, custom APIs (Postman collections) can be imported to any Integrated and used as a Function.

   

   

   
9. Additionally, any Workflow can be used as a Function. This gives you agentic automation limitless capabilities.

   
10. After you've added all of the parameters for your Actions, APIs or Workflow the Function is complete.

Hyperflow Prompt Template Integration

A Prompt Template is generated when a Hyperflow is created. This template combines the Hyperflow Description and Use Cases provided upon creation of the Hyperflow with the general best practices for creating a Hyperflow. After creation, you are free to edit, remove, replace, or refine the prompt to shape the Agent’s behavior.

To view and customize the Prompt Template :

1. In the Aisera Admin UI navigate to AI Automation > Hyperflows.

2. Click on + New Hyperflow in the top right corner.

3. Input the Name, Description, and optionally Use Cases, and click OK to create a new Hyperflow.

1. A template prompt is visible within the prompt window.

Separate Editing for Hyperflow Details and Prompt

In previous releases, editing Hyperflow details and a Hyperflow prompt has been part of a single process. Now the editing has been separated into two distinct actions.

You may now edit the Hyperflow name, description, and use cases directly from the details window by clicking the Pencil icon next to Details.

To edit the prompt, from the Hyperflow Details screen click New Draft.

Click the Pencil icon next to the word, Prompt to start editing the draft. A new editing window has been added to the application to provide a more convenient experience while editing Hyperflow prompts. When you complete editing the prompt, press the** Publish** button to save the changes.

Hyperflows now appear in the Used By Column of Workflows

Hyperflows now appear in the Used By Column of Workflows.

Go Back Option in Hyperflows

The Go Back option is now available for use in a Workflow when it is being executed through the Hyperflow.

Hyperflow Function Authentication (OAuth)

Hyperflows includes the ability to execute the APIs/Actions/Workflows associated with an integration as the user who is logged into the channel of interaction. For instance, if you are using the Aisera Webchat channel, the Hyperflow function authentication will be performed (OAuth) for the user logged into that channel.

Context Switching

If the user switches context which is out of scope for the Hyperflow, the next best fulfillment will be used to respond to the user's request.

Create a Hyperflow Using a Postman Collection

In addition to creating Hyperflow with the Aisera Admin UI, as discussed above, you can use Aisera's curated Postman Collections of to build Hyperflows.

Import, explore, and customize your data using Postman. Then, export your data and use the Aisera Admin UI to import it into your integrated systems for use with Hyperflows.