> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/generative-ai-learning/ticket-learning.md).

# Ticket Learning

One way that your AiseraGPT bot can learn is by analyzing content from tickets and conversations. 

Ticket learning is a way to classify the tickets as per the specific issue. This section describes ways that you can use existing tickets to analyze your incoming data.

Topics in this section include:

* [**Set Up Ticket Learning**](/aisera-platform/generative-ai-learning/ticket-learning/set-up-ticket-learning.md)
* [**Analyzing Ticket Learning Output**](/aisera-platform/generative-ai-learning/ticket-learning/analyzing-ticket-learning-output.md)