# Ticket Learning

One way that your AiseraGPT bot can learn is by analyzing content from tickets and conversations. 

Ticket learning is a way to classify the tickets as per the specific issue. This section describes ways that you can use existing tickets to analyze your incoming data.

Topics in this section include:

* [**Set Up Ticket Learning**](https://docs.aisera.com/aisera-platform/generative-ai-learning/ticket-learning/set-up-ticket-learning)
* [**Analyzing Ticket Learning Output**](https://docs.aisera.com/aisera-platform/generative-ai-learning/ticket-learning/analyzing-ticket-learning-output)