Voice Request Playback
You can play a recording of the Request message if you’re using the Interactive Voice Response (IVR) channel with your bot.
This allows you to hear the customer (user) side of audio to evaluate whether it was correctly understood and interpreted by STT.
Useful for debugging to optimize bot performance and also training staff.
To set up the Response Playback feature:
Add the IVR Channel to your bot.
Navigate to the Details screen for your bot and open the IVR Channel.
Click the pencil (Edit) icon to open the Channel Configuration Settings.
Select the Call Recording checkbox.
To listen to the recorded Request:
Navigate to the Requests window.
Choose the Request you want to monitor.
On the Request Details window, click the Read Aloud button.
As the replay starts, you will see playback controls in the window.
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