> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr/voice-request-playback.md).

# Voice Request Playback

You can play a recording of the Request message if you’re using the Interactive Voice Response (IVR) channel with your bot.

This allows you to hear the customer (user) side of audio to evaluate whether it was correctly understood and interpreted by STT.

Useful for debugging to optimize bot performance and also training staff.

**To set up the Response Playback feature:**

1. Add the IVR Channel to your bot.
2. Navigate to the Details screen for your bot and open the IVR Channel.
3. Click the pencil (Edit) icon to open the Channel Configuration Settings.

   <div align="left"><figure><img src="https://aisera.gitbook.io/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FEWZb5UJ36Jom6qzuI76n%252F0.png%3Falt%3Dmedia&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=b9a09808&#x26;sv=2" alt=""><figcaption></figcaption></figure></div>
4. Select the Call Recording checkbox.

**To listen to the recorded Request:**

1. Navigate to the Requests window.
2. Choose the **Request** you want to monitor.

<figure><img src="https://aisera.gitbook.io/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FUGEGNj62DEYV4MZxtAqE%252F1.png%3Falt%3Dmedia&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=7a7741a2&#x26;sv=2" alt=""><figcaption><p>Read the Request Aloud</p></figcaption></figure>

3. On the Request Details window, click the **Read Aloud** button.
4. As the replay starts, you will see playback controls in the window.

<figure><img src="https://aisera.gitbook.io/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FbUFEfheO9hteUuJ9E7Ii%252F2.png%3Falt%3Dmedia&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=6aa54a5a&#x26;sv=2" alt=""><figcaption><p>Play the Recording</p></figcaption></figure>

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