# System Triggers

Use System Triggers to save an event + workflow combination so that you can store and use it at another time or in a different bot. This is similar to the concept of a stored procedure.

**To create a new System Trigger:**

1. Select **Settings > System Triggers** to open the System Triggers window.
2. Choose the **+ New System Trigger**.
3. Add the **Name** of the Trigger, the Workflow it will be associated with, the **Event Type**, the **Schedule**, and the **Order**.

<div align="left"><figure><img src="/files/TyyCkvoTTTtWHX8n5Dy9" alt="" width="563"><figcaption><p>New System Trigger</p></figcaption></figure></div>

**To use an existing System Trigger:**

1. Select **Settings > System Triggers** to open the System Triggers window.
2. Choose an existing **System Trigger** that someone has created and added for use on your system.
3. Add it to the Workflow that is associated with your application or bot.

## Use Case - Creating a Pre-Timeout Reminder

When the user sends the first request to your Aisera application or bot, it will create a conversation session for the user in this bot. Each conversation session has a max idle time in the configuration parameters. If the user doesn’t send a request within this configured time, the conversation session will be removed due to `timeout.`

Before the conversation session times out, you may want to give a reminders or notification to the user, telling them that they are about to be logged out. This is very common in banking and other high-security environments.

This **Use Case** will include five steps:

1. **Import** and **Activate** an Intent from the **Intent Library**.
2. Add a branch to your Workflow for the **Event Type**.
3. Schedule a **Task** for the Workflow.
4. **Import** a flow that checks and sends reminders.
5. Create an **Event-based** **System Trigger**.

The following steps describe how to create a **Pre Session Timeout Reminder**.

**Step 1:** Import and Activate the `HandleConversationEvent` intent from the **Intents Library**.

<figure><img src="/files/5rf277JRwTqBUao7xMLe" alt=""><figcaption></figcaption></figure>

<div align="left"><figure><img src="/files/awCzKYJO5UMxX984agZY" alt="" width="375"><figcaption></figcaption></figure></div>

When you click the **OK** button, the Intent will be **imported** to your system, so you can use it in Workflows with your application or bot.

**Note:** Make sure you import the Intent from the `Intent Library`**.** Manually creating a new intent with the same intent name will **NOT** work!

<figure><img src="/files/EJtdYlwCyGo3txKkW6NE" alt=""><figcaption></figcaption></figure>

&#x20;You can click on the Intent name to view the Details page and make sure it is in **Active** status.

<figure><img src="/files/KghZTmZlL2PjJREezB4o" alt=""><figcaption></figcaption></figure>

**Step 2:** Add a Branch to your Workflow for `UserConversationSessionStart.`

Add a new branch for `eventType=UserConversationSessionStart,` if it is missing.

<figure><img src="/files/smprTW8Sw9NrGqtCpZvT" alt=""><figcaption></figcaption></figure>

<div align="left"><figure><img src="/files/bJUSb5IykSA2ekZJgYhR" alt=""><figcaption></figcaption></figure></div>

**Step 3:** Schedule a task for `UserConversationSessionStart` and publish the flow

Under this branch, please schedule an event task for `UserConversationSessionStart`.

In this task, you need to enter the following parameters:

Provide a **unique** name for this event, such as, `review_user_conversation_session`


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