System Triggers

Use System Triggers to save an event + workflow combination so that you can store and use it at another time or in a different bot. This is similar to the concept of a stored procedure.

To create a new System Trigger:

1. Select Settings > System Triggers to open the System Triggers window.

2. Choose the + New System Trigger.

3. Add the Name of the Trigger, the Workflow it will be associated with, the Event Type, the Schedule, and the Order.

To use an existing System Trigger:

1. Select Settings > System Triggers to open the System Triggers window.

2. Choose an existing System Trigger that someone has created and added for use on your system.

3. Add it to the Workflow that is associated with your application or bot.

Use Case - Creating a Pre-Timeout Reminder

When the user sends the first request to your Aisera application or bot, it will create a conversation session for the user in this bot. Each conversation session has a max idle time in the configuration parameters. If the user doesn’t send a request within this configured time, the conversation session will be removed due to timeout.

Before the conversation session times out, you may want to give a reminders or notification to the user, telling them that they are about to be logged out. This is very common in banking and other high-security environments.

This Use Case will include five steps:

1. Import and Activate an Intent from the Intent Library.

2. Add a branch to your Workflow for the Event Type.

3. Schedule a Task for the Workflow.

4. Import a flow that checks and sends reminders.

5. Create an Event-based System Trigger.

The following steps describe how to create a Pre Session Timeout Reminder.

Step 1: Import and Activate the HandleConversationEvent intent from the Intents Library.

When you click the OK button, the Intent will be imported to your system, so you can use it in Workflows with your application or bot.

Note: Make sure you import the Intent from the Intent Library. Manually creating a new intent with the same intent name will NOT work!

You can click on the Intent name to view the Details page and make sure it is in Active status.

Step 2: Add a Branch to your Workflow for UserConversationSessionStart.

Add a new branch for eventType=UserConversationSessionStart, if it is missing.

Step 3: Schedule a task for UserConversationSessionStart and publish the flow

Under this branch, please schedule an event task for UserConversationSessionStart.

In this task, you need to enter the following parameters:

Provide a unique name for this event, such as, review_user_conversation_session