# Channel Settings for IVR

Use IVR settings when you want to add a voice channel to Aisera assistant. Before adding IVR channel, you have to make sure to add integrations for STT (Speech to Text) and TTS (Text to Speech)

### Step 1 - IVR channel - Basic settings

It shows the name of the channel. The secondary channel lists the alternate response method for certain answer types. For example - serve KB articles via email <br>

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdn6HX2fowEN-fp0C2KSalpPjZGBy8b0p2KWTbZfDEjA9X4JvfNQKR_mk_Z7hmOOMl4D9Pmk5FLMSxPUbOblFkPvuEJq9zAtRgBGkGTTGHQnBKZIIXMAS4gRGaQWClFKveTGurY?key=14Ul38_lzWo2kTaBvYKeBQ)

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### Step 2 - IVR channel - General settings

These are the setting on step 2

Provide the language - Language code of the Aisera assistant

Intro Flow Trigger Phrase - Trigger a flow with this phrase. Used for initializing and dynamically welcoming the user

No User Input Timeout - No user input timeout in milliseconds. Bot will react with message or hangup based on other setting below after this timeout&#x20;

No User Input Giveup Retries - Number of times the no user input will be triggered before hangup

No User Input Bot Prompts - Voice prompts to be played on no user input event. You can specify multiple inputs separated by a new line. The bot will select one of the prompts randomly.

No User Input Bot Disconnect Prompts - This bot will be played after max number of no user input events have reached and the bot is ready to disconnect.

User Input Not Understood Prompts - Prompt to be played when STT model was not able to confidently transcribe ( understand) the user’s input.

Bot Error Prompt - The prompt played when a system error occurred.&#x20;

Bot Transfer Error Prompt - The prompt to be played when error happens during transfer of call.&#x20;

Hangup On Transfer Failure - Check this box, if you want to hangup after a failed transfer after playing a message.

Call Recording - Check this box if you would like to record the caller audio voice on the request details page.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeeNahLtoauz6Qi3RVm45vjr05CnVNpsEbVfTikq-D94y4FVN3xdiEX--j4RR-_os1c9_mmX1cjDkoQldK8R3aztBuAnF3rVpjycLuMiwDslbMFlz5Mz8_JwCZOHWP5KLTt0f7d2g?key=14Ul38_lzWo2kTaBvYKeBQ)<br>

### Step 3 - IVR channel - Speech to text settings

Primary STT integration \*&#x20;

Select the STT integration that you would like to use with this channel

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdcL1l1-sTTDyqkf79VL0L8veNV5cm5U0c3o2L6aMraIwbDzbwhpdtNlyrrLjjK_1JQxn-e1GdlbfqqKzEk6aLSHCs8kLcw1RJ23UcJtlOuB8OshaKh5n4c_csJLbQW_2XbA-Zr?key=14Ul38_lzWo2kTaBvYKeBQ)

### Step 4 - IVR channel - Text to Speech settings

Primary TTS integration - Select the primary TTS integration that you would like to use with this channel

Voice Name - This is the ID of the voice talent (speaker) to be used to respond to caller&#x20;

Secondary TTS integration -  Select the secondary TTS integration that you would like to use with this channel

Voice Name - This is the ID of the secondary voice talent (speaker) to be used to respond to caller when primary does not work

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcBnLn4dmk0JfzSVdl3C1uK4m1oj84tlxHqJyMi1c1-10nHhBNef1B0jZETTY_kyqInpSvwtpfy7MqkavMpp8XMIGglfYqXWrSkhvmrcGF0aZcrg1zfsPnRejgYyeWMSoBLRnkA?key=14Ul38_lzWo2kTaBvYKeBQ)

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