Generated Knowledge Details view

Generated Knowledge Details side panel

Navigate to the Knowledge Cluster Details page, click on one of the clusters and then click on the Cluster Representative document.

Knowledge Document Details

Identification of Re-Ingested Aisera-Generated Documents

The Aisera Gen AI platform allows you to upload Aisera-generated documents back to your Knowledge Management Systems (ServiceNow, Salesforce, Confluence).

When you make changes to these documents and then re-ingest them back to Aisera, the generated documents are overwritten with the latest updates.

To help identify Aisera-generated documents that have been re-ingested, the Aisera application now includes a label specifically for these documents. Tabs where you can see the labels for the re-crawled Aisera-generated documents:

1. SOR > Knowledge Details page

2. Content Generation > Knowledge Generation > Knowledge Details page

3. Content Generation > Knowledge Generation > Similar Documents

Asterisk Next to Re-Ingested Generated Documents

Add Tags to Generated Documents

You can tag generated documents, for easier organization and operational tracking.

To add a tag to a Generated Document:

1. Navigate to Content Generation → Knowledge Generation.

2. Select any job run and click on Generated Knowledge.

3. In the top-right area, just below the title, you will see the Tags option.

4. Click on Tags to view all existing tags available as checkboxes. You can select the tag that you wish to add to the specific document.

5. Click on + New Tag.

Add a Tag

1. A dialog box will open where you can enter the Name and Description of the tag.

New Tag

1. After entering the details, the newly added tag will appear in the Tag list.

2. You can now apply these tags to your generated documents.

Apply Tags to Knowledge Documents

1. You can filter documents by Tags in the Knowledge Generation page.

2. Use the Tags filter to sort the documents on the Knowledge Generation page. A corresponding Tags column is visible in the tabular view for easy reference.