Webex (Cisco)
This document describes how to configure Cisco Webex Teams as a channel in Aisera. The actual configuration will be done in a collaborative meeting between Aisera personnel and the Webex Teams admins.
Prerequisites
The configuration requires the following information:
Admin access to https://developer.webex.com
Admin access to Webex Control Hub - https://admin.webex.com
Setup Bot in Webex
This section outlines the steps to be performed to get the information necessary to setup the Webex Teams channel in Aisera.
Login into https://developer.webex.com
Go to My Apps (https://developer.webex.com/my-apps) and click on Create a New App and select Bot
Set all values as shown in the example below and click Add Bot (note that with the exception of Bot username, all other values can be modified later)
Copy the Access Token and Bot username
Provide the following information to Aisera
Bot Username
Bot Access Token
Setup Bot in Aisera
This step is performed by the Aisera team using the information provided in the previous step.
Setup Bot in Webex Workspace
This section provides an outline of the steps required to install the bot in the Webex workspace.
Please work with your Aisera representative to complete this step.
Go to Webex Control Hub - https://admin.webex.com → Apps → Bots and enter the Bot Username at the Add a bot by email prompt.
Last updated