# Requests Window

The **Requests** window gives you the ability to view the global data for the Requests that people have sent to your bot (or that you have sent to your bot as a test), as well as the ability to open specific Requests and look at the detailed metrics.

This can be especially useful while you are optimizing a bot that you are building.

<div align="left"><figure><img src="/files/zctC70xnyyMvRneDiJin" alt="" width="563"><figcaption></figcaption></figure></div>

The upper portion of the **Requests** window breaks down your request results to **Resolved** and **Unresolved**. Use this in collaboration with the AI Workbench to track and optimize your bot to reduce **Unresolved Requests**. You can also use the Analytics data to look at an overview of your bot operations.

When you have asynchronous download jobs, the download-able items appear in the **Available Downloads** section in the middle of the window.

The lower portion of the **Requests** window gives you a list of all the Requests, the Intents associated with each Request, the Fulfillments associated with each Request, the Resolution Status, Fulfillment Source and Date.

When you hover your cursor over a specific Request, a '**pencil icon'** appears. Click the **pencil icon** to **Edit** the Request.\
\
**Double-click** on a Request to view the **Request Details** and see the specifics of what happened during the Request workflow. This is also a good tool for testing and optimizing your bot.

<figure><img src="/files/Sxu5lqulAeX6JGz0Q1Yi" alt=""><figcaption><p>Request Details Window</p></figcaption></figure>

For **Requests** where an answer is returned as the fulfillment, the **Return Status** is included at the bottom of the **Request Details** window.

<figure><img src="https://aisera.gitbook.io/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FHfq5behOCtxPLasDajXt%252Frn11.png%3Falt%3Dmedia%26token%3D85e67050-7273-4df5-a3ba-2d232bff98a0&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=3f960dcf&#x26;sv=2" alt=""><figcaption><p>Return Status in Request Details Window</p></figcaption></figure>

### **Results Page Includes Workflow in Filters**

You can include Workflows in filter options on the **Requests** page to view metrics related to requests via workflows.

**Adding a Workflows Column to your Requests Window**

To the right of the pull-down menus in the **Requests** window, choose the **+ Add Filters** icon.

<figure><img src="/files/uxzLr7sEcffo5a6IGLgS" alt=""><figcaption></figcaption></figure>

Choose the checkbox next to **Workflows.** This adds a **Workflows** pull-down menu to the right of the **Resolution** pull-down.

<figure><img src="https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2Fcontent.gitbook.com%2Fcontent%2FiZkLJr3EjXkd2tHYiQJP%2Fblobs%2F8pS7UWARIXdwcX1y64qo%2FUnknown%2520image&#x26;width=768&#x26;dpr=3&#x26;quality=100&#x26;sign=aedc89dc&#x26;sv=2" alt=""><figcaption></figcaption></figure>

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