# Requests Window The **Requests** window gives you the ability to view the global data for the Requests that people have sent to your bot (or that you have sent to your bot as a test), as well as the ability to open specific Requests and look at the detailed metrics. This can be especially useful while you are optimizing a bot that you are building.

The upper portion of the **Requests** window breaks down your request results to **Resolved** and **Unresolved**. Use this in collaboration with the AI Workbench to track and optimize your bot to reduce **Unresolved Requests**. You can also use the Analytics data to look at an overview of your bot operations. When you have asynchronous download jobs, the download-able items appear in the **Available Downloads** section in the middle of the window. The lower portion of the **Requests** window gives you a list of all the Requests, the Intents associated with each Request, the Fulfillments associated with each Request, the Resolution Status, Fulfillment Source and Date. When you hover your cursor over a specific Request, a '**pencil icon'** appears. Click the **pencil icon** to **Edit** the Request.\ \ **Double-click** on a Request to view the **Request Details** and see the specifics of what happened during the Request workflow. This is also a good tool for testing and optimizing your bot.

For **Requests** where an answer is returned as the fulfillment, the **Return Status** is included at the bottom of the **Request Details** window.

### **Results Page Includes Workflow in Filters** You can include Workflows in filter options on the **Requests** page to view metrics related to requests via workflows. **Adding a Workflows Column to your Requests Window** To the right of the pull-down menus in the **Requests** window, choose the **+ Add Filters** icon.

Choose the checkbox next to **Workflows.** This adds a **Workflows** pull-down menu to the right of the **Resolution** pull-down.

####