How to Create a Knowledge Graph

Knowledge Graph Tutorial

You can create a guided knowledge flow that gives users detailed context and guides them to the most relevant knowledge base article content.

As an example, when users ask a question about how to send a meeting invite, itmight be related to other collaboration tools such as Zoom, Slack, MS Teams. Theexample guides users to the article content that serves their needs.Comment

To start, create a new intent called KB Article Flow and select Intent Fulfillment as the Knowledge Flow.

In the screenshot below, the name of the new intent is KB FlowArticle, and the category is selected as a Knowledge Flow.

Next, build the new workflow using the AI Workflow Studio.

Add a new user input node. It is used to define multiple options for the userinput variable. The example offers five options to the user: Cisco Webex, Microsoft Teams, Zoom, Slack, Other. They are displayed as buttons.

Add a Decision node and define five decision branches accordingly (refer how to determine the user Input value in the decision branches).

Associate a Message node under each decision branch (refer to how to display messages). As shown below, under the dropdown menu of Select the data to display, select the Knowledge Content tab and click OK.