Ticket IQ
The Settings > Configuration > Ticket IQ window allows you to set parameters for your Aisera platform (tenant) instance. These are settings that apply to any bot you create on this Aisera instance.
You can change the following settings when configuring your tenant/platform instance.
Label
Field Parameter
Type
Default
Description
Policy
Widget
Consolidated API Timeout (in sec)
60
Use Tenant Server for Testing API
False
Default is Ticket IQ Widget Server
Use Title First in Ticket AI Related KB Articles, Instead of Description
False
Enable escalation report notification through email
False
Not currently used
Last updated