# Ticket IQ

The **Settings > Configuration > Ticket IQ** window allows you to set parameters for your Aisera tenant. These are settings that apply to any bot you create in your Aisera tenant.

<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FGFPbmOtu9VN1RYzzi9l5%2Fconfig_ticketIQ.png?alt=media&#x26;token=68d92fd3-0b4d-4cc5-b9d2-a34b8195e842" alt=""><figcaption><p>Tenant Configuration for Ticket IQ</p></figcaption></figure>

You can change the following settings when configuring your tenant/platform instance.

<table><thead><tr><th width="219">Label</th><th width="77">Default</th><th>Description</th></tr></thead><tbody><tr><td>Policy</td><td></td><td></td></tr><tr><td>Widget</td><td></td><td></td></tr><tr><td>Consolidated API Timeout (in sec)</td><td>60</td><td></td></tr><tr><td>Use Tenant Server for Testing API</td><td><br>False<br></td><td>Default is Ticket IQ Widget Server</td></tr><tr><td>Use Title First in Ticket AI Related KB Articles, Instead of Description</td><td>False</td><td></td></tr><tr><td>Enable escalation report notification through email</td><td>False</td><td>Not currently used</td></tr></tbody></table>