Universal Operation Mode

Controls session timeout behavior for Universal Operation Mode deployments.

The Universal Operation Mode section in Settings > Configuration contains tenant-level settings that control how the Aisera Platform manages user sessions when operating in this mode.

User UniversalSession Duration(min.)

Type	Integer
Default	5

Sets the inactivity timeout, in minutes, for a user's Universal Session in Redis. The timer resets each time the Aisera Platform saves the session, such as when the user sends a message. When the session enters live agent mode, the live agent timeout setting takes over. Set to 0 to keep sessions alive indefinitely; lower values free Redis memory faster in high-volume deployments, while higher values preserve context for users who take longer to respond.

The timeout counts from the last session save, not the last user read. Retrieving a session without writing to it does not reset the clock.

This setting applies only when Universal Operation Mode is active and Redis is the session backend. In-memory session managers do not use this value.

See also: Max Idle Time(min) for Users in Live Agent Mode