User Engagement

Controls who can receive bot notifications and how often the Aisera Platform presents post-conversation feedback surveys to users.

The User Engagement configuration section lets you define which users are notified when new applications are provisioned for your tenant, and how frequently those users are prompted for feedback after a conversation. These are tenant-level settings that apply across all bots in your tenant. Access these settings at Settings > Configuration > User Engagement.

Enabled Users

Type	Text field
Default	[e-mail]

Defines which users receive in-app notifications when new applications are provisioned for the tenant. Enter email addresses as a comma-separated list. When the Aisera Platform detects that new applications have been added, it sends an interactive notification to each listed user through their configured bot channel, letting them provision the application directly. Leave this field empty if you do not use application provisioning or do not want automatic notifications sent.

The Aisera Platform delivers notifications through the bot channel, not via email.

Feedback Survey Frequency

Type	Dropdown
Default	Once Per Session

Controls how often the Aisera Platform presents the post-conversation feedback survey to each user. The survey appears at the end of a session if enough time has elapsed since the user last saw it. Users who have never received the survey always see it on their first session, regardless of this setting.

Available options:

• Once Per Session: the survey appears at the end of every session

• Once Per Day Per User: the survey appears no more than once per user per day

• Once Per Week Per User: the survey appears no more than once per user per week

• Once Per Month Per User: the survey appears no more than once per user per month

Choose a longer interval to reduce survey fatigue for users who interact with the bot frequently.