AI Workbench - Optimize Conversations

The AI Workbench is the name given to a set of tools that you can use to analyze and optimize your application/bot based on the incoming Requests and related responses.

This section discusses the following Conversation Analysis options that are available via the Aisera Admin UI.

The Requests Window

Request Analyzer (automatic service that sets conversation status)

Analytics of Unresolved Conversations

AI Lens

Test Suite

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