> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/tenant-setup.md).

# Tenant Setup

- [Security and Privacy (TRAPS)](https://docs.aisera.com/aisera-platform/tenant-setup/security-and-privacy-traps.md): Aisera's proprietary security system protects your applications and data against attacks
- [Masking PII](https://docs.aisera.com/aisera-platform/tenant-setup/security-and-privacy-traps/masking-pii.md)
- [Managing Data Risks](https://docs.aisera.com/aisera-platform/tenant-setup/security-and-privacy-traps/managing-data-risks.md)
- [Aisera Platform Configuration](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration.md): Configure the Aisera Platform to suite your needs
- [Setting Up SSO Authentication](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/setting-up-sso-authentication.md): Configure the Aisera Admin UI to use SSO for Authentication
- [Setting up Entra ID for SSO with the Aisera Platform](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/setting-up-sso-authentication/setting-up-entra-id-for-sso-with-the-aisera-platform.md): Set Up Entra ID for authentication with the Aisera Platform
- [Setting up Okta for SSO with the Aisera Platform](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/setting-up-sso-authentication/setting-up-okta-for-sso-with-the-aisera-platform.md): Set Up Okta for authentication with the Aisera Platform
- [Tenant Configuration Settings](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings.md): Configure your tenant to suite your needs
- [Access Management](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/access-management.md): Configure attribute-based access control for knowledge articles served by your Aisera bots.
- [Aisera Alert](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/aisera-alert.md): Tenant-level settings that control how the Aisera platform creates and tracks incidents in your external ticketing system when Aisera Alerts are detected.
- [Authentication](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/authentication.md)
- [Authentication for Private Document](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/authentication-for-private-document.md)
- [AutoBOL](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/autobol.md)
- [Channels](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/channels.md): Configure how tickets display in Aisera channels and manage session variables for your tenant.
- [Collaboration](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/collaboration.md): Configure a dedicated Slack workspace for incident response so your team can collaborate directly from Aisera.
- [Context Management](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/context-management.md): Tenant-level settings that control how your bots handle interrupted flows, context switches, and input validation.
- [Conversation](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation.md): Tenant-level settings that control how Aisera manages conversations, sessions, auditing, and system of record integrations across all bots.
- [Intent And Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/intent-and-search.md): Tenant-level settings that control how Aisera classifies user intent, serves knowledge base content, and handles requests it cannot match.
- [NLP Models](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/nlp-models.md): Tenant-level settings that control which language analysis models Aisera runs against user messages during a conversation.
- [Flows](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/flows.md): Tenant-level settings that control how Aisera executes flows, how users can exit or escalate out of a flow, and what happens when a suggested action is rejected.
- [Cache](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/cache.md): Tenant-level settings that control how long Aisera retains context for interactive conversation elements after they are presented to the user.
- [Deflect Escalation Intents](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/deflect-escalation-intents.md): Tenant configuration settings that control how the Aisera Platform intercepts and handles escalation requests before routing them to ticket creation or a live agent.
- [Display](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/display.md): Configure the visual appearance of the Aisera Admin UI for your tenant.
- [Enterprise Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/enterprise-search.md): Tenant-level settings that control how Aisera retrieves and scores search results across all bots.
- [Feature Flags](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/feature-flags.md): Tenant-level flags that enable optional and experimental platform capabilities across channels, workflows, AI features, analytics, and integrations.
- [Federation Service](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/federation-service.md): Controls how the Federation Service filters and ranks results across connected bots in a Universal bot deployment.
- [Hyperflows](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/hyperflows.md): Configure execution behavior, prompt handling, and response delivery for Hyperflows across your Aisera tenant.
- [ICM](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/icm.md): Controls how the Intent Classification Model scores, preprocesses, and classifies user intents across your Aisera tenant
- [Incidents](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/incidents.md): Controls which machine learning models Aisera applies to incoming incident tickets and alerts for analysis, enrichment, and clustering.
- [Knowledge Generation](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/knowledge-generation.md): Define the field schemas Aisera uses when generating knowledge base articles from connected knowledge platforms.
- [Knowledge Learning](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/knowledge-learning.md): Tenant-level settings that control how the Knowledge Learning service scores and matches Knowledge Base articles during training.
- [Knowledge Serving](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/knowledge-serving.md): Settings for how KB article links are rewritten and tracked before they reach users.
- [LLM Cache](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/llm-cache.md): Controls how the large language model (LLM) semantic cache stores and matches responses across your tenant.
- [Language Services](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/language-services.md): Selects the translation and language detection provider Aisera uses across the tenant and stores credentials for each supported service.
- [Major Incident/Possible Issue](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/major-incident-possible-issue.md): Controls alerting, incident creation, and cluster classification behavior for Aisera's major incident detection.
- [Neural Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/neural-search.md): Configure how neural search retrieves, ranks, and filters knowledge base content across all bots in your tenant.
- [Parser](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser.md): Controls how the Aisera platform ingests, parses, and processes documents from connected data sources.
- [Document Converter](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser/document-converter.md): Tenant-level settings for advanced PDF conversion, including large document splitting, complex layouts, and high-accuracy table extraction.
- [Microsoft Form Recognizer](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser/microsoft-form-recognizer.md): Tenant-level settings for Azure Form Recognizer, enabling OCR, table extraction, and layout analysis on complex or scanned PDFs.
- [Format-specific parameters](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser/format-specific-parameters.md): Tenant-level settings for fine-tuning how the parser handles HTML, PDF, and Word documents at the format level.
- [Predictions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/predictions.md): Controls prediction-related settings for your Aisera tenant.
- [Public Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/public-search.md): Settings for configuring which public web search engine Aisera queries and how it fetches and summarizes content from external domains.
- [Requests Transcript Export](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/requests-transcript-export.md): Controls how Aisera validates date ranges and formats notification emails for requests transcript export jobs.
- [Resolution Rate](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/resolution-rate.md): Controls how Aisera classifies different conversation outcomes for resolution rate reporting across your tenant.
- [SMTP](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/smtp.md)
- [Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/search.md)
- [Test Suite](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/test-suite.md): Governs test case limits and debug panel visibility for bots in an Aisera tenant.
- [Ticket](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/ticket.md): Controls how the Aisera Platform handles ticket status normalization and knowledge indexing from resolved incidents.
- [Ticket IQ](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/ticket-iq.md)
- [Tools](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/tools.md): Connects the Ticket Intelligence UI to external monitoring and analytics services.
- [Universal Operation Mode](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/universal-operation-mode.md): Controls session timeout behavior for Universal Operation Mode deployments.
- [User Engagement](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/user-engagement.md): Controls who can receive bot notifications and how often the Aisera Platform presents post-conversation feedback surveys to users.
- [Voice](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/voice.md)
- [Workflows](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/workflows.md)
- [Aisera Platform Roles and Permissions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions.md): Learn about roles and permissions within the Aisera Admin UI
- [Managing User Accounts](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/managing-user-accounts.md): Learn how to create, edit, and manage User Accounts on the Aisera platform
- [Managing User Roles](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/managing-user-roles.md): Learn how to create, edit, and manage User Roles on the Aisera platform
- [Built in User Roles and Permissions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/built-in-user-roles-and-permissions.md): Learn about entities and built in roles within the Aisera Admin UI
- [Aisera Platform Permissions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/aisera-platform-permissions.md): Permissions and their related features on the Aisera Platform
- [Audit Trail](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/audit-trail.md): Track user and systems actions in your tenant
- [Exporting Logs to External Systems](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/audit-trail/exporting-logs-to-external-systems.md): Export Aisera platform logs for use in third party applications
- [Inventory Transparency](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/inventory-transparency.md)