SAP SuccessFactors

The Aisera Gen AI Platform can be connected to many pre-mapped data sources.

Connection to a specific data source is accomplished in 2 stages:

1. Integration

2. Data Source Connection

When you complete the data source connection, the data will be ingested automatically and you will see results on the Data Source Details window. You can edit the mapping after reviewing the fields and then click the triangular run button at the top of the Data Source Details window.

If you run into problems with the mapping, you can use a Generic Connector instead and map the fields yourself.

Set Up an SAP SuccessFactor Integration

1. Navigate to Settings > Integration in the Aisera Admin UI.

1. Click the + New Integration button.

2. Enter SAP in the Search field.

1. Choose the SAP SuccessFactors icon.

2. Click Next.

3. Enter a Name for your Integration.

4. Select the Public checkbox if your SAP SuccessFactors instance is available as a public website. If it is an internal corporate tool, uncheck the Public checkbox.

1. Get the authorization information from the SAP SuccessFactors Admin and fill in the authorization fields.

2. Click the OK button.

3. Go to your SAP SuccessFactors Admin and ask them to get the following information for an Admin or Service Account that will log into the Aisera Gen AI Platform.

The steps your SAP SuccessFactors Admin needs to follow should be similar to the following: To obtain the Client ID, Client Secret, and Token URL for SAP SuccessFactors, you need to configure an OAuth 2.0 client application within the Admin Center of your SuccessFactors instance. The specific steps may vary slightly depending on your environment (e.g., OData API vs. Learning API). To obtain the SAP SuccessFactors Client ID and Client Secr

a. Log in to your SAP SuccessFactors administrator account.

b. Navigate to the Admin Center.

c. In the Tools search field, type and select "Manage OAuth2 Client Applications".

d. Click on "Register Client Application".

e. Enter an Application Name and a valid Application URL (e.g., an HTTPS URL, which can be a placeholder if only API access is needed).

f. Click "Generate X.509 Certificate".

g. Enter a Common Name (CN) in the new panel (e.g., your Company ID or application name) and click "Generate".

h. Click "Download" to save the certificate file (Certificate.pem). This file contains the private key (client secret), and it can only be downloaded at this time.

i. Click "Register" to finalize the application registration.

j. Return to the main "Manage OAuth2 Client Applications" page and click "Edit" for the application you just created.

k. The API Key displayed is your Client ID.

l. Open the downloaded Certificate.pem file in a text editor. The string between -----BEGIN ENCRYPTED PRIVATE KEY----- and -----END ENCRYPTED PRIVATE KEY----- is your Client Secret (private key).

To obtain the SAP SuccessFactors Token URL: The Token URL follows a standard format based on your SAP SuccessFactors API server URL.

a. Identify your API server URL/root URL. You can find the correct URL for your specific data center/environment in the SAP API documentation or by contacting your SAP support team.

b.Append /oauth/token to your API server URL to get the full Token URL.

• Example Token URL format: https://<your-api-server-url>/oauth/token (e.g., apisalesdemo8.successfactors.com). You now have all the necessary credentials to request an access token using the OAuth 2.0 client credentials flow, as outlined in the SAP Help Portal documentation for obtaining an OAuth token.

1. Click OK.

Add the SAP SuccessFactors Data Source

Now that you have an Integration with the authorization set up, you can add the SAP SuccessFactors Data Source.

To add an SAP SuccessFactors Data Source:

1. Navigate to Settings > Data Sources in the Aisera Admin UI.

1. Enter SAP in the Search field.

2. Choose the SAP SuccessFactors icon.

3. Enter a Name for your data source.

1. SuccessFactors supports ingestion of User data and Event data. Select the option for learning from User data or learning from Event data (or both). Your choices will determine the configuration options that are added to the window.

1. Choose the Integration that you created in the Integration section.

2. If you selected Event Trigger, you need to choose a Data Type.

3. Set a Schedule for the ongoing data ingestion.

4. Add the Public Domain if your SAP SuccessFactors application is publicly available.

5. Enter an optional Description.

6. Click Next.

7. The rest of the configuration parameters are optional.

1. Add an Event Type if you chose Event Learning as a data source function.

2. Enter a Custom Query or Transformation Script if you want to specify how the data is ingested.

3. Click Next.

1. Add any Overrides.

2. Click OK.