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Overview of Aisera Platform Administration
Tenant Setup
- Security & Privacy (TRAPS)
  - Masking PII
  - Managing Data Risks
- Aisera Platform Configuration
Adding Data to your Tenant
Bot Specifics
Channels
Ticket Operations
What Can My Bot Say?
Crafting the Conversation
AI Workbench - Optimize Conversations
LLM Operations
What Can My Bot Do?
AI Automation - Optimize Flow
Can My Bot Generate Content?
Content Generation
What Can My Bot Learn?
Generative AI Learning
- Ticket Learning
  - Set Up Ticket Learning
  - Analyzing Ticket Learning Output
- Conversational Learning
Analytics
- Analytics
  - Pre-Built Analytics
    Using Analytics for Financial Planning/Operations
  - Custom Analytics

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Adding Data to your Tenant
Integrations and Data Sources

Connectors

Instructions for using out of the box connectors

8x8 Live Agent Setting Up AWS Connect with Aisera Azure AD Active Directory Connector Box Connector Confluence Connector Setting Up Cribl with Aisera Duo Security Dynatrace Freshworks Freshworks Knowledge Ingestion Google Cloud Storage Google Drive Knowledge Ingestion Intune Ivanti Jira Service Desk MS SharePoint Knowledge Ingestion NexThink Okta Connector SailPoint Salesforce ServiceNow Connector Simpplr Slack as a Data Source for Conversational and User Learning Splunk Veeva Vault Workday Zendesk Knowledge Ingestion Zendesk System Integration Zendesk Community Posts

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Last updated 6 days ago

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