Supported Auth Types for Custom Integrations

Manage and configure the authentication types required for your custom integrations

When you create a new Integration with the Aisera platform, you have a choice of authorization types.

Since the Settings > Integrations command allows you to set the Aisera platform to log into an integrated agent, application, or bot, this is where you choose the type of authentication that the is required for the integration. The integrations for many of the enterprise software programs that you can add Aisera bots, agents, or applications to, are preconfigured within the platform, so you just have to add the credentials from your enterprise application to allow the Aisera platform to access your data. Then you can go to the Data Sources command and configure the way you want the data to be accessed by Aisera.

Once authentication is set up for the integration, users can log into the agent you created, and their credentials will be securely transmitted to the Aisera application.

Auth Types for Generic Connections

If you are connecting your Aisera platform to an enterprise application that is not listed (pre-configured) in the Settings > Integrations > + New Integration list, you can create a generic integration using one of the supported Auth Types, discussed in this section.

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