# Mid-Monthly Product Release - May 23

## New Features

### 1.1 Aisera Assist 

* The Source for Next Best Actions recommendations now shows the Salesforce Case Number instead of the Ticket ID. 
* The Generated On Date & Time in the Aisera Assist Widget is now displayed in the Agent’s local timezone for each component, including Case Summary, Answer, and Next Best Actions. 
* Next Best Action Analytics (Agent Copied and Agent Feedback)are now available in the Ticket AI Assist Analytics tab. 
* Aisera resolved a bug where the actual field value on a ticket was not displayed in the Aisera Assist Predict and Audit dashboard.

### 1.2 Conversational AI 2.0 Analytics

* We delivered analytics for Conversational 2.0 apps that include all types of fulfillments.

## Enhancements

### 2.1 Conversational AI 

* The performance of Public KB has been improved, and users will now be able to see their answers progressively streamed within the channel. 
* Enhancements were made in contextual disambiguation to provide more human-like experience in Conversational 2.0 apps. 
* AI Lens is available for Conversational 2.0 Apps 
* We support ACLs on Service Catalog Items 
* Multi-Intent Handling improvements are incorporated into Conversational 2.0  
* We account for more real-time streaming experience by leveraging gRPC Connections.

### 2.2 AI Workflows

* Users are able to specify the workflow category and use cases while defining AI Workflows. These additional metadata would be leveraged for enhanced Flow search in Conversational 2.0 apps. 

### 2.3 Hyperflows 

* Hyperflows can now set the REST API headers dynamically. 
* Hyperflows now support streaming updates for better user experience. 
* Hyperflows can better manage large function call outputs. 
* Improved debuggability of hyperflow execution failures. 

### 2.4 Connectors and Integrations 

* Workday connector has been enhanced to support knowledge base learning and support ticket management on Workday Help. 
* File upload connector supports User Profile ingestion. 
* Now we support user profile ingestion from LumApps along with OAuth support.

### 2.5 Live Agent 

* Live Agent transfers are monitored for any performance issues and can be proactively alerted if there is a failure. 
* Live Agent Transfer for Samespace supports translation between users and agents. 
* Live Agent Transfer for LiveHelpNow supports File Attachment

## Other Updates 

* We corrected inconsistencies and improved performance for RAG responses. 
* SMS Channel has been enhanced to support disambiguation. 
* Chatbot messages are now localized. 
* Prediction metrics in Field Metrics has been updated to show more information