# Bi-Weekly Product Release Notes - Apr 2, 2025

## Features 

The following enhancements have been added to the Aisera GenAI Platform in this release. 

### Tickets 

The following enhancements have been added to Tickets in this release. 

#### Change Requests Added as Ticket Type 

With this release, you can upload Tickets that have a Change Request Type. Change Request Tickets can be used for planned activities like maintenance downtime or unplanned activities like outages. 

The screenshot below displays a Change Request Ticket. 

<figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FnyrTtEGv7qjb4jldSyO1%2Frel_notes1.png?alt=media&#x26;token=89a6c663-0fc4-4d9b-91c7-b11eb24d05ce" alt=""><figcaption><p>Ticket of Type Change Request</p></figcaption></figure>

Tickets that have **Change Request** as the **Ticket Type** include the **Outage Probability** and **Reason** parameters that allows you to track and predict future downtime.&#x20;

<figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FnPaQLTQEjVhRcglPEQXm%2Frel_notes2.png?alt=media&#x26;token=a5a07619-2b9f-40a3-9f8a-0b0cf61d73e6" alt=""><figcaption><p>Details of Change Request Ticket</p></figcaption></figure>

When you choose a **Change Request** Ticket from the **Tickets** list, the **Change Request** **Details** page shows you both the **Outage Probability** (calculated when the ticket was created) and the **Reason** for the outage.&#x20;

## Enhancements&#x20;

The following enhancements have been added to the Aisera GenAI Platform in this release.&#x20;

### Channels&#x20;

The following enhancements have been added to Channels in this release.&#x20;

#### Channel Details Includes Channel ID&#x20;

When you are viewing your Bot/Application **Details** page, you can see the **ID** for your Bot/Application in the top left corner of the window.&#x20;

<figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FzS7FnA7xxZ63SO3WXs1Z%2Frel_notes3.png?alt=media&#x26;token=6031cfbe-eb5a-489d-b08c-b33e5719063a" alt=""><figcaption><p>Application/Bot ID</p></figcaption></figure>

When you choose one of your **Channels** on the Bot/Application **Details** page, you will see the **Channel Details** page.&#x20;

<figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FivxaHGegVdxrUOiQ9aG4%2Frel_notes4.png?alt=media&#x26;token=4c3fc04a-804f-4930-abcd-0106caee8def" alt=""><figcaption><p>Channel ID on Channel Details Page</p></figcaption></figure>

This page now contains a **Channel ID**.&#x20;