# Bi-Weekly Product Release Notes - Oct 16, 2025

## Features

The following features  have been added to the Aisera Gen AI Platform in this release.

### Agent Assist

The following feature has been added to **Agent Assist** in this release.

#### Knowledge Generation from Individual Tickets

A new window within the Aisera Admin UI for viewing knowledge documents generated from individual tickets has been added. This window allows you to manage all knowledge documents generated from single tickets.

To access this new window, on the left navigation panel select **Content Generation > Knowledge Generation Individual Ticket**.

<div align="left"><figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FGyV7CxYIwRB0v8HbRROP%2Funknown.png?alt=media&#x26;token=2ca5bc15-bfe8-4bd4-afca-8a04e6931915" alt=""><figcaption></figcaption></figure></div>

The existing **Knowledge Generation** page has been renamed to **Knowledge Generation Clustered Tickets**.

This new page retains many of the same features of the original knowledge generation page.

Updates to the page include:

* Knowledge Document: Displays generated title; clickable to open document details.
* Ticket ID:  clickable to open ticket details.
* Published to Repository: Shows target repository.
* Date, User, Tags, Template, KB Accuracy Feedback, Status,  Retained as per existing functionality of clustered page
* Source Values: Displays the source from where the knowledge generation was initiated. Currently, documents can be generated from Agent Assist. In future releases, users will also be able to generate knowledge directly from SOR → Tickets and from the Knowledge Generation page for good or bad quality tickets.
* From SOR → Tickets
* From Agent Assist → Agent Assist
* From Knowledge Generation page → Knowledge Generation
* No cluster bars shown in this view.

All table fields within this window are available for use with filtering.

Ticket metadata is hidden for documents generated using single tickets.

#### Controlled Access to Generate Knowledge Feature in Agent Assist

The Generated Knowledge feature in Agent Assist is now controlled based on user permissions for Salesforce and ServiceNow data sources.

To Set User Permissions:

1. Enable the Generate Knowledge feature at the app level by setting it to True in the Channel Configuration.\
   \
   This will make the widget visible to all agents in Agent Assist.
2. Control access further by assigning a custom permission called Generate Knowledge Access in Salesforce or ServiceNow.
3. Attach this permission to the desired user profiles.\
   \
   Only users with this permission will be able to view, generate, and publish knowledge documents from Salesforce and ServiceNow.

**Quick Navigation to Aisera Admin from Document Title**

We have added a quick navigation feature that allows you to directly open the document details page in the Aisera Admin by clicking on the document title in the Generate Knowledge window within Agent Assist.

### Conversation

The following feature has been added to **Conversation** in this release.

#### Translation Support During Live Agent Sessions

Real time language translation for live agent chat sessions has been added to the Aisera Universal Agent. This allows users to communicate comfortably in their preferred language while enabling English-Speaking agents to more seamlessly support a global customer base.

This feature automatically translates messages between a user’s native language and English, and from English back to the user’s native language, enabling seamless bidirectional communication.

## Enhancements

The following enhancements  have been added to the Aisera Gen AI Platform in this release.

### Admin UI

The following enhancements have been added to the **Admin UI** in this release.

#### Hyperflow Role Based Access Control

The Hyperflow Role Based Access Control (RBAC) has been updated to correctly limit the usage of the **Hyperflow** window within the Admin UI. Previously, Hyperflows were governed by the **AI Workflows** permission. This has been changed to allow for separate permissions between Workflows and Hyperflows. Because Hyperflows appear and affect multiple locations in the application, multiple locations within the application will be affected.

Users will be able to view, edit, and delete Hyperflows from the **Hyperflows** screen within the Aisera Admin UI if they have **Write** permission. Since Workflows are linked to Hyperflows, they will be able to view the names of the connected workflows or Hyperflows, regardless of their permissions relating to those entities. Depending on permissions they may also be able to see the details of or edit the linked Workflows or Hyperflows.

If a user has **Read** permissions, they will be able to view created Hyperflows in the Hyperflow window.&#x20;

If the user has **None** permissions, they will be unable to view Hyperflows or navigate to the Hyperflow screen.<br>

**To view or edit this RBAC:**

1. From the Aisera Admin UI, **Open Settings > User Accounts** from the left navigation menu
2. Select the **Roles** tab at the top of the **User Accounts** window
3. Select the role you want to modify
4. Click on the **pencil icon** in the top right to see the **Edit Role** window
5. Navigate through the **Edit Role** by clicking **Next** to locate the **Hyperflow** permission.

<div align="left"><figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FGOZveL0SReatM75Omog6%2Funknown.png?alt=media&#x26;token=57cb7101-01cf-47ce-a2db-51c102dcebd2" alt="" width="512"><figcaption></figcaption></figure></div>

#### Maintenance Notification

We have implemented a dedicated Maintenance Notification Page. Instead of receiving an error message while the Aisera Platform is undergoing maintenance or updates, you will now see a notice explaining the situation.

### Agent Assist

The following enhancements have been added to **Agent Assist** in this release.

#### Single Ticket Knowledge Generation in Salesforce

Single ticket generation, or on demand ticket generation was a feature added in the previous release. It allows IT agents to manually generate knowledge documents from individual tickets directly from Aisera’s Agent Assist. This eliminates the wait time associated with batch jobs and allows agents to share knowledge instantly.

This feature has now been enabled in Salesforce.

#### Added RBACs to the Generate Knowledge Widget

The **Generate Knowledge** widget in Agent Assist is now controlled based on the user’s permissions. This enables you to allow or disallow users from generating knowledge from individual tickets based on their role.

**To set user permissions for generating knowledge based on individual tickets:**

1. Enable the **Generate Knowledge** widget at the application level by setting it to **True** in the **Channel Configurations**
2. Control access by assigning a **Custom Permission** called **Generate Knowledge Access** in your Salesforce or ServiceNow
3. Attach the permission to the desired user profiles. Only users with this permission will be able to view, generate, or public knowledge documents from Salesforce and ServiceNow.

### Connectors

The following enhancement has been added to **Connectors** in this release.

#### BMC Helix Connector Accepts Additional Templates

The BMC Helix data source requires a first template called `RKM:KnowledgeArticleManager` that will cause the connector to fail if it cannot be accessed.

Use the **Additional Knowledge Base Form Templates** in the Configuration window of BMC Helix data source to where you can type additional Template Forms that the connector should access during KB Learning.

#### Boxnote File Type Support

The Box Connector now supports direct ingestion of **.boxnote** files as knowledge base articles. This enhancement eliminates the need for manual file conversion or third party tools when  ingesting this data.

Because of limitations with the Box API, images within Box Notes are not currently supported.

### Workflows

The following enhancement has been added to Workflows in this release.

#### Internal Requests from Workflow Deprecated

Previously, the Tenant Configuration settings included a feature flag which allowed internal requests from workflow level.&#x20;

<div align="left"><figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FpS5ChjwOPWcRCCXAQxjb%2Funknown.png?alt=media&#x26;token=de931673-52af-48dc-ad52-7b8285435c8f" alt="" width="563"><figcaption></figcaption></figure></div>

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This feature flag will be removed from configuration options and any HTTP request to Aisera internal services won’t be allowed from workflow level, for security purposes.

### Analytics

The following enhancement has been added to **Analytics** in this release.

#### Anonymous User Data in Pre-Defined Analytics

Setting the **Privacy Access** control to **None** will obscure Personally Identifiable Information in the Analytics window.

<figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FOr6aAG4yC2ZNnvuoFvMb%2Funknown.png?alt=media&#x26;token=f1cc0383-1ee9-4616-92c5-97a788ca9650" alt=""><figcaption></figcaption></figure>

## Issues Resolved in the Release

| Aisera ID    | Product Area                                                                                                           | Summary                                                                   |
| ------------ | ---------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------- |
| 10.15.2025.1 | Conversation                                                                                                           | Incorrect Korean language values for Channel UI                           |
| 10.15.2025.2 | Issue with rendering in Teams Channel                                                                                  |                                                                           |
| 10.15.2025.3 | Country personalization not working in RAG                                                                             |                                                                           |
| 10.15.2025.4 | Analytics and Test Suite                                                                                               | Status Info table throws NULL not allowed exceptions                      |
| 10.15.2025.5 | "Top Knowledge Gaps" section not loading                                                                               |                                                                           |
| 10.15.2025.6 | Intent ID field missing in CSV export on Requests Page                                                                 |                                                                           |
| 10.15.2025.7 | Ingestion and Connectors                                                                                               | Count of "Conversations learning" is incorrectly shown on the Data Source |
| 10.15.2025.8 | Import Service Catalog as Intents shows up in data sources configuration that do not support Service catalog ingestion |                                                                           |
| 10.15.2025.9 | Flows                                                                                                                  | Unable to capture the exact Id of custom data table record                |

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