# Aisera Product Release Notes - Jan 28, 2026 ## Features The following feature has been added to the Aisera Gen AI Platform in this release. ### Workflows and Hyperflows The following features have been added to **Workflows and Hyperflows** in this release. #### Register Workflows for Conversational Triggers You can now associate Workflows with your application/bot so that the Workflow is triggered when words in the application/bot conversation match words indexed to match the workflow. **Note:** Non-conversational workflows (that are initiated by Event Triggers) do not need to be registered with the application/bot. Workflows and Hyperfllows that you do not want to be triggered conversationally should NOT be registered. **To Register a Workflow:** 1. Navigate to **Settings > AiseraGPT**. 2. Choose one of your existing applications/bots. If there are published Workflows for your tenant, there will be an\*\* + Add Workflow\*\* button below the **Data Sources** section. 3. Click **+ Add Workflow** and choose one of the workflows in the **AI Workflow Studio** list. This action runs the flow indexer that creates the tags so the Workflow can be triggered by the application/bot conversations. **To Unregister a Workflow:** 1. Navigate to **Settings > AiseraGPT**. 2. Choose one of your existing applications/bots. 3. Click the\*\* X\*\* at the end of the row for the workflow that you want to dis-associate from your application/bot. ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/2Z0PZI2RNeyc1rdyUFHN/Unknown%20image) **To De-Activate a Workflow:** 1. Navigate to **Settings > AiseraGPT**. 2. Choose one of your existing applications/bots. 3. Un-toggle the **Activate** switch. This will keep the workflow available for your application/bot, but it will not activate if the application/bot conversation includes one of the indexed words or phrases. ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/TlwhgoDlOL0GGxGJbViQ/Unknown%20image) The **Registered Flows** section of the **AiseraGPT Details** window contains a tab for **Workflows** and a tab for **Hyperflows**, a **Scope** column that tells you whether the workflow or hyperflow is available to the entire **Tenant** or only to the **Application**, a column that tells you whether the workflow or hyperflow is Active, and a button at the bottom that you can use to **Add a Workflow**.The extent of your abilities to display workflow and hyperflow information for your application/bot depends on your permission level within your Aisera Gen AI Platform. **Actions per permission level are:** * **User Role - AiseraSSO Admin (AiseraGPT - Read/Write)** * Able to view Flow Registry (Workflows and Hyperflows) * Able to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows) * **User Role - Customer Account / Admin (AiseraGPT - Read/Write)** * Able to view Flow Registry (Workflows and Hyperflows) * Able to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows) * **User Role - Customer Account / Helpdesk User (AiseraGPT - Read Only)** * Able to view Flow Registry (Workflows and Hyperflows) * UNABLE to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows) * **User Role - Customer Account / IT User (AiseraGPT - No Access)** * UNABLE to view any AiseraGPT details or Flow Registry * UNABLE to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows) #### Hyperflow Prompt Optimization You can now use the Optimization command on the Prompt Details window for a Hyperflow to increase the efficiency of your hyperflow prompts. Prompt Optimization improves consistency, accuracy, and repeatability across runs, contexts, and users, without requiring any prompt-writing expertise. **To use the Hyperflow Prompt Optimizer:** 1. Navigate to **AI Automation > Hyperflows** in the Aisera Admin UI. 2. Make sure the correct application/bot is shown in the upper-left corner of the Hyperflows window. ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/6J7wL7GSo8qsayyfGhmN/Unknown%20image) 1. Choose one of the Hyperflows to open the **Hyperflow Details** window for the chosen hyperflow. 2. Open a Hyperflow and click **the pencil icon** in the upper-right side of the window to make any changes. ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/xzKGCQ8Ejo82wBS2YzDT/Unknown%20image) 1. Choose the **pencil icon** next to the word **Prompt** at the top left of the window. This action brings you to the **Hyperflow Prompt Editor**. 2. Click the pull-down menu next to the three horizontal dots above the right side of the prompt editor canvas and choose **Optimize**. ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/3ZcjTAx6X7ZyltnpdMED/Unknown%20image) 1. This action causes the Aisera Gen AI Platform to optimize the content in your prompt editor canvas. 2. Once optimized, you can: * Review the improved prompt * Edit it further if needed * Revert to the previously saved version at any time To revert the optimization, open the three-dot menu again and select **Revert**. ## Enhancements The following enhancements have been added to the Aisera Gen AI Platform in this release. ### Requests The following enhancement has been added to **Requests** in this release. #### Results Page Includes Workflow in Filters You now include Workflows in filter options on the Requests page to view metrics related to requests via workflows. **Adding a Workflows Column to your Requests Window:** ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/97ahV3irGdrc4Ag98EqX/Unknown%20image) **Selecting Workflows as Filter Options:** ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/mohU8g2EoSOKT7jvciCQ/Unknown%20image) ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/8pS7UWARIXdwcX1y64qo/Unknown%20image) ### Agent Assist The following enhancement has been added to **Agent Assist** in this release. #### Percentage of Progress for Next Best Actions This release includes the addition of a progress bar for the Next Best Actions feature of the Agent Assist channel. ![](https://content.gitbook.com/content/iZkLJr3EjXkd2tHYiQJP/blobs/NyiT1b2FQjQi08I2K3II/Unknown%20image) ## Issues Resolved in the Release | Aisera ID | Product Area | Summary | | ------------ | ---------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- | | 1.28.2026.1 | Analytics | Appsync not exporting the external objects (integrations/ data sources) whose created\_at = NULL during the export job and also in the mappings API's | | 1.28.2026.2 | Agent Assist | We are not showing Analyzed and agent action in the aggregate graph data when I reduce the timeframe from the filter | | 1.28.2026.3 | Agent Assist | \[nlp-classification] - nltk download error post 3.9 upgrade | | 1.28.2026.4 | Agent Assist | \[Agent Assist - Tickets] Wrong feedback is showing against feedback type | | 1.28.2026.5 | Conversational AI | Enforce one redis instance in async for prompt cache | | 1.28.2026.6 | Conversational AI | User Input Node Handlers : Submit/Cancel Button Labels Not Translated -\[Universal Bot] | | 1.28.2026.7 | Conversational AI | \[Azure-dev] file is not available for query after upload on copilot channel | | 1.28.2026.8 | Conversational AI | \[CRI] Cisco: Workflow buttons issue in Webex Teams when Streaming experience is enabled | | 1.28.2026.9 | Workflows | Azure-eu/Actions : Get external user flow failing with error | | 1.28.2026.10 | Hyperflows | When you navigate to another page, hyperflow test window still appears with a blank chat | | 1.28.2026.11 | Ingestion & Connectors | Zendesk - 401 Authorization errors (Permission denied) | | 1.28.2026.12 | Ingestion & Connectors | EventTrigger with duplicate name gets created despite error | | 1.28.2026.13 | KBA Generation | Generate knowledge button remains enabled even when all the connected apps are consumed. |