Aisera Product Release Notes - Jan 28, 2026

Features

The following feature has been added to the Aisera Gen AI Platform in this release.

Workflows and Hyperflows

The following features have been added to Workflows and Hyperflows in this release.

Register Workflows for Conversational Triggers

You can now associate Workflows with your application/bot so that the Workflow is triggered when words in the application/bot conversation match words indexed to match the workflow.

Note: Non-conversational workflows (that are initiated by Event Triggers) do not need to be registered with the application/bot. Workflows and Hyperfllows that you do not want to be triggered conversationally should NOT be registered.

To Register a Workflow:

1. Navigate to Settings > AiseraGPT.

2. Choose one of your existing applications/bots. If there are published Workflows for your tenant, there will be an** + Add Workflow** button below the Data Sources section.

3. Click + Add Workflow and choose one of the workflows in the AI Workflow Studio list. This action runs the flow indexer that creates the tags so the Workflow can be triggered by the application/bot conversations.

To Unregister a Workflow:

1. Navigate to Settings > AiseraGPT.

2. Choose one of your existing applications/bots.

3. Click the** X** at the end of the row for the workflow that you want to dis-associate from your application/bot.

To De-Activate a Workflow:

1. Navigate to Settings > AiseraGPT.

2. Choose one of your existing applications/bots.

3. Un-toggle the Activate switch. This will keep the workflow available for your application/bot, but it will not activate if the application/bot conversation includes one of the indexed words or phrases.

The Registered Flows section of the AiseraGPT Details window contains a tab for Workflows and a tab for Hyperflows, a Scope column that tells you whether the workflow or hyperflow is available to the entire Tenant or only to the Application, a column that tells you whether the workflow or hyperflow is Active, and a button at the bottom that you can use to Add a Workflow.The extent of your abilities to display workflow and hyperflow information for your application/bot depends on your permission level within your Aisera Gen AI Platform.

Actions per permission level are:

• User Role - AiseraSSO Admin (AiseraGPT - Read/Write)

  • Able to view Flow Registry (Workflows and Hyperflows)

  • Able to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)

• User Role - Customer Account / Admin (AiseraGPT - Read/Write)

  • Able to view Flow Registry (Workflows and Hyperflows)

  • Able to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)

• User Role - Customer Account / Helpdesk User (AiseraGPT - Read Only)

  • Able to view Flow Registry (Workflows and Hyperflows)

  • UNABLE to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)

• User Role - Customer Account / IT User (AiseraGPT - No Access)

  • UNABLE to view any AiseraGPT details or Flow Registry

  • UNABLE to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)

Hyperflow Prompt Optimization

You can now use the Optimization command on the Prompt Details window for a Hyperflow to increase the efficiency of your hyperflow prompts. Prompt Optimization improves consistency, accuracy, and repeatability across runs, contexts, and users, without requiring any prompt-writing expertise.

To use the Hyperflow Prompt Optimizer:

1. Navigate to AI Automation > Hyperflows in the Aisera Admin UI.

2. Make sure the correct application/bot is shown in the upper-left corner of the Hyperflows window.

1. Choose one of the Hyperflows to open the Hyperflow Details window for the chosen hyperflow.

2. Open a Hyperflow and click the pencil icon in the upper-right side of the window to make any changes.

1. Choose the pencil icon next to the word Prompt at the top left of the window. This action brings you to the Hyperflow Prompt Editor.

2. Click the pull-down menu next to the three horizontal dots above the right side of the prompt editor canvas and choose Optimize.

1. This action causes the Aisera Gen AI Platform to optimize the content in your prompt editor canvas.

2. Once optimized, you can:

• Review the improved prompt

• Edit it further if needed

• Revert to the previously saved version at any time

To revert the optimization, open the three-dot menu again and select Revert.

Enhancements

The following enhancements have been added to the Aisera Gen AI Platform in this release.

Requests

The following enhancement has been added to Requests in this release.

Results Page Includes Workflow in Filters

You now include Workflows in filter options on the Requests page to view metrics related to requests via workflows.

Adding a Workflows Column to your Requests Window:

Selecting Workflows as Filter Options:

Agent Assist

The following enhancement has been added to Agent Assist in this release.

Percentage of Progress for Next Best Actions

This release includes the addition of a progress bar for the Next Best Actions feature of the Agent Assist channel.

Issues Resolved in the Release

Aisera ID	Product Area	Summary
1.28.2026.1	Analytics	Appsync not exporting the external objects (integrations/ data sources) whose created_at = NULL during the export job and also in the mappings API's
1.28.2026.2	Agent Assist	We are not showing Analyzed and agent action in the aggregate graph data when I reduce the timeframe from the filter
1.28.2026.3	Agent Assist	[nlp-classification] - nltk download error post 3.9 upgrade
1.28.2026.4	Agent Assist	[Agent Assist - Tickets] Wrong feedback is showing against feedback type
1.28.2026.5	Conversational AI	Enforce one redis instance in async for prompt cache
1.28.2026.6	Conversational AI	User Input Node Handlers : Submit/Cancel Button Labels Not Translated -[Universal Bot]
1.28.2026.7	Conversational AI	[Azure-dev] file is not available for query after upload on copilot channel
1.28.2026.8	Conversational AI	[CRI] Cisco: Workflow buttons issue in Webex Teams when Streaming experience is enabled
1.28.2026.9	Workflows	Azure-eu/Actions : Get external user flow failing with error
1.28.2026.10	Hyperflows	When you navigate to another page, hyperflow test window still appears with a blank chat
1.28.2026.11	Ingestion & Connectors	Zendesk - 401 Authorization errors (Permission denied)
1.28.2026.12	Ingestion & Connectors	EventTrigger with duplicate name gets created despite error
1.28.2026.13	KBA Generation	Generate knowledge button remains enabled even when all the connected apps are consumed.