Bi-Weekly Product Release Notes - Mar 12, 2025

Features

No features have been added to the Aisera GenAI Platform in this release, because it is a bug-fix-only release. However, there have been a few enhancements to existing functionality.

Enhancements

The following enhancements have been added to the Aisera GenAI Platform in this release.

Knowledge Generation

The following enhancements have been added to Knowledge Generation in this release.

Updated Knowledge Generation Window

The filters in the Knowledge Generation window now include the values of All and None to be consistent with other application windows.

Fields Removed From Knowledge Generation Window

As part of the ongoing Aisera simplification initiative, the Type, Intents, and Ratings fields were removed from the Knowledge Document Details window because they were not being used by the Aisera platform in relation to this window.

Tenant Configuration

The following enhancements have been added to Tenant Configuration in this release.

Parameter Removed from Parser Configuration

The Add Content Section parameter in the Parser Tab of the tenant configuration settings (Settings > Configuration) has been removed, because it was not being used by the platform code.

Not Helpful Setting Now in Bot Configuration

After your bot is up and running, you can view specifics about each request in the Requests window of the Aisera Admin UI.

You can optimize and train your bot by modifying the fulfillment choices available to your bot to address issues that are unsolved.

Choose a request in the list that has a Resolution value of Unsolved. The Request Details window has the option to show or hide Not Helpful options for the Resolution Type.

In previous releases, the Not Helpful options were only configurable at the tenant level. Now you can configure these options at the bot level, so you can now use this option for some bots and not others.

Application/Bot Level Settings

1. Navigate to Settings > AiseraGPT > Edit AiseraGPT (pencil icon) -> General.

2. Enable Not Helpful Feedback.

Tenant-Level Settings Navigate to Settings > Configuration > Conversation to edit the option at the tenant level. This will be deprecated in the next release.

Although this will be deprecated in the next release, it works like this in the current release, so you can set your defaults for all bots.

• If you enable the Not Helpful Feedback option at the tenant level, it will be enabled for all bots by default, but you can disable it for specific bots.

• If you disable the Not Helpful Feedback at the tenant level, it will be disabled by default for all bots, but the option to enable it exists at the bot level.

After this release, the bot option will default to false (not enabled).