# Bi-Weekly Product Release Notes - Oct 30, 2024

## Bi-Weekly Product Release Notes

Release Date: October 30, 2024

## New Features

The following features were added to the **Aisera GenAI** platform in this release.  

### Agent Assist Application

The following features have been added to **Agent Assist** application in this release.

#### Ticket Details includes Negative Feedback

To enhance visibility, comments written by agents in the Negative Feedback textbox on the **Agent Assist** widget will now be viewable on the Ticket Details page, next to the Aisera Answer.\
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**To view the Feedback field on the  Ticket Details page:**

1. Navigate to **SOR >Tickets**
2. You will see a **Tickets Over Time** graph at the top of the window and a **Tickets Table** in the bottom half of the window.
3. Choose one of the Tickets in the Tickets table.
4. Scroll down to the  **Agent Assist Recommendations**  section and review the **Feedback** column. You will see both positive and negative feedback.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf566e-LaR5kbyBaS9HKYSU9MqvGjLWixSu4Q6x_qM_PDdIpEfHZ3dHexPOmabMUgtrE41VCYt9I8JXHDPaLLXI2dyiOqDVq0eg6Pvp6DmHKB49BpjxSrOpkPTkfE9TtTAK5Q0jHYYxpj0hEMjz81dt-NKt_vhImKWGlxVpcg?key=89zzEhVqDOA6WXJXDOYwQg" alt="" width="563"><figcaption></figcaption></figure></div>

### AiseraGPT Applications

The following features have been added to all **Aisera GPT** applications in this release.

#### Add Bot Conversations to SOR

The application settings now contain an option to add your bot conversations to your **System of Record (SOR)** automatically.\
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**To save Conversations to your SOR:**\
1\. The SOR must already be linked to your application.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeTcAVu7n3iFF1cWPCKQox3KUfp7pr1dpeNtVN6WxIALd73OM0wjmjigmhyA-tXbKxtXpw080owAPmEkEHSKXGUjOwhI8h1MBV8YiPgXrOXpgPj9m6nsbmtsRfyAsI1eowQdiWr9AJ6FQmC3HRUjhj9IsUpjeRtihXCTFUGNA?key=89zzEhVqDOA6WXJXDOYwQg" alt="" width="563"><figcaption></figcaption></figure></div>

2\. Navigate to your application or bot **Details** window.

3\. Select the **pencil icon** to edit.

&#x20;4\. Verify that you are in the **General Settings** tab.

5\. Check the box next to the **Add Conversations to SOR** option.

### AI Search Applications

The following features have been added to **AI Search** applications in this release.

#### Add Users via Enterprise Search Application

If you’re running an Enterprise AI Search application, and you need to register a new user for your application, you can add them via your Enterprise Search application UI, and they will be added back into the Aisera GenAI Platform User’s records.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdwJu76S6HQ4GE5-r2E_9ySDAiBRanhAqNnhS0ppePSf8KBRlZGuCb5LXM385YUcu3m_JtbQUFJ02JgnP223DMAY-eMDz1kYWG4YKQwcPDst2_H8DL5Bj5t4AidePA77rjbxzrEZGs8zmgCyoywV2Y6kIFkmYJFCtY_CpzT?key=89zzEhVqDOA6WXJXDOYwQg" alt=""><figcaption></figcaption></figure>

Previously, if you were not already registered as a user of the Enterprise AI Search application, you would be unable to use the application.

### Analytics

The following features have been added to Analytics in this release.

#### Advanced Requests Tab

With this release, we introduce a new Pre-Built Analytics tab called **Advanced Requests**.<br>

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXem3Ugp0AtTaF7lHgbG70msoX90LG9vxBgDUit_fUnVrQs0r7FI7Qj6WCAf4VyZgBVDL_BVowkKsNl6eJ2mlY3xz0VppLzVvFy6VVi8DIn2KxiLvJ4TdInji4WYOI1i9_CyoeTQ6Zn9oB8W7b0u45IuI0XcExvYzixwdgdtmA?key=89zzEhVqDOA6WXJXDOYwQg)\ <br>

This is an optional tab that can be enabled via the **AiseraGPT Policy** window.

**To enable the Advanced Request Tab:**

1. Choose **Settings > AiseraGPT**.
2. Select your application or bot.
3. Click the **View Policy** button on the **Details** window.
4. Check the box next to the **Advanced Request Tab Visibility** option.

### RAG Indexing&#x20;

The following features have been added to RAG Indexing in this release.

#### Delta (Incremental) Indexing

With this release, you can now choose to re-index just new, modified, or deleted content, instead of re-indexing all of the uploaded content for Tickets or Knowledge Base articles.&#x20;

<div align="left"><figure><img src="https://2983236984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiZkLJr3EjXkd2tHYiQJP%2Fuploads%2FgfeZqLdQSWekGFqvzBXP%2Fimage.png?alt=media&#x26;token=72cea875-41ec-4879-8ebc-93662865056d" alt="" width="563"><figcaption></figcaption></figure></div>

**To use the delta indexing feature:**

1. Select **Settings > System Jobs** from the Aisera Admin UI.
2. Choose **+ Add New Job.**<br>

   <div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdsjVo-wTqFlpqrZDZCmuFh3b2rnqTNtXdUNTNCf3Gxk4z2esSlX8zA3AEZrC659iw-7T5VY2tnKvXIdMj5P_CnsMiOXLMw6P0YLut0VI1Ak7x0-qfaYPoXXTiQbgQL7XYhZBgjMShX1iDqXrI-osZfbd104lr8CTv6L8e6Sw?key=89zzEhVqDOA6WXJXDOYwQg" alt="" width="563"><figcaption></figcaption></figure></div>
3. Pick **Neural Search RAG Indexer** from the **Search Job to Create** pull-down list.
4. Verify that the correct application is selected for the **bot-id** field.
5. Select the checkbox next to **enable-incremental-updates**.

This feature significantly reduces indexing time.&#x20;

## Enhancements

The following enhancements have been added to the Aisera GenAI Platform in this release.

### Analytics

The following enhancements have been added to **Analytics** in this release.

#### Trend Line Charts Include Data Point Values

In previous releases, you could hover over a data point on a trend  line chart to see point values and additional details for each data point.\
\
With this release, the data points are on each line chart by default, and you can still hover over the data point to see additional information.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd270rJ7xZnh4z852H42BfXoUNv6cgjccJkYubO2TxWwS_RaLmSUyspe6U-qOECwIw-wj7jBEAmjV04PTxVTZapki3VqXagJizlH59c5K2VTaUN0y2CwhUe7wLZ_EwCUQp7Ax9lAzzTU76CkJIGTG41GzxBnFiw5N1f5XYh?key=89zzEhVqDOA6WXJXDOYwQg" alt=""><figcaption></figcaption></figure>

#### Rate-Over-Time Data in Line Charts

The Pre-Built Request metrics for **Resolution Rate Over Time**, **Escalation Rate Over Time**, **Not Helpful Rate Over Time** and **Understood Rate Over Time** are now represented as trend line charts.

#### Click-Through Metrics Merges for KBs

The analytics report about **Knowledge Documents Cited in Answers** now combines the metrics for clicked-through and non-clicked-through documents..

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfhg4RTWRigNFOfAJMU1-436hMIWzqEU-d67rvWsvWUd4cXJWXdCKeYLZLHSX6vZfAmo3VYJGlZYB5LtttyN_gTm6dNh5LmI-Pk_Ea2eC0XvWvd-TXQXnVmSU4tOaoD0e0pICGqLg7bojrw63vXIWxmIZumls84E8gV_7rl?key=89zzEhVqDOA6WXJXDOYwQg)

### System Configuration

The following features have been added to the **System Configuration** options  in this release.

#### Ability to Disable gRPC

If your system has an incompatibility or you have a business need to disable the gRPC requirement for your tenant’s Aisera Gen AI platform, you can now opt out of the setting using the **Configuration** commands in the Aisera Admin UI.\
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There are no changes to the functionality of the Aisera’s gRPC feature.\
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The gRPC settings are:

* When **gRPC is enabled**, the bot responses are streamed, meaning users will receive updates as the bot processes the request. This reduces the wait time for responses to reach the user, providing a more seamless experience with quicker feedback through status update messages. Along with enabling the channel specific flags.<br>
* When **gRPC is disabled**, the bot will send the complete response at once. This means users might experience a longer wait time to receive the full response.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdj4geI5TZAxSl-8nMmX6HOm7tDBoTpCmVXy_I4yhE1vXtP1EFB9P1ZMVMBlESeeKxycYWt8xU46opwnwWxr73wFdsOcJSTewm_BkTTOlgsYfM5WNLgqCbg8mjYHbOtkoJfcXDj1nWWcs57iiHxBsHs8PKKitHxE4BHpx--JA?key=89zzEhVqDOA6WXJXDOYwQg" alt="" width="563"><figcaption></figcaption></figure></div>

To disable the gRPC requirement, navigate to **Settings > Configuration** in the Aisera Admin UI and uncheck the box next to **Disable gRPC for Channels**.

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