Bi-Weekly Product Release Notes - Sept 10, 2025

Release Date: September 10, 2025

Features

The following features have been added to the Aisera Gen AI Platform in this release.

Applications/Bots

The following feature has been added to Applications/Bots in this release.

Universal Bot 2.0 works with a mix of 1.0 and 2.0 Child Bots

With the release of Conv 2.0, we also upgraded Universal bot so it can work correctly with 2.0 child bots. This functionality was released recently, however, some customers requested the new Universal bot 2.0 should be able to work with both 1.0 child bots and 2.0 child bots at the same time.

With this latest upgrade, we will support a mix of child bots so customers who are using a universal bot can choose to independently migrate each Conv 1.0 child bot app to Conv 2.0 app (and not wait for all child bots to complete migration before switching).

Connectors

The following feature has been added to Connectors in this release.

Ability to Use Deprecated Jira Service Desk APIs

The Aisera Gen AI Platform now uses the SQL Enhanced Search capability with Jira data sources by default:

API that the Jira Service Desk connector uses by default:

Search for issues using JQL enhanced search (GET)

If you prefer to use the deprecated Jira JQL Search to retrieve Ticket data from a Jira data source, you can enable the Use Deprecated JQL Search option, which is disabled by default.

To set the Deprecated JQL Search option:

1. Navigate to Settings > Data Sources.

2. Open your existing Jira Data Source.

3. Choose the pencil icon on the Data Source Details page.

4. Select the Configuration tab.

   
5. Enable the checkbox with the Use Deprecated JQL Search label. This option is disabled by default.

6. Click the OK button.

Now the Aisera platform will use the deprecated API with the Jira Data Source: Deprecated JQL

Enhancements

The following feature has been added to the Enhancement Type in this release.

Flow Search

The following feature has been added to the Flow Search in this release.

Improvements to Workflow and Hyperflow (Flow) Searches for Conversational AI 2.0

In Conversational AI 2.0, Workflows and Hyperflows are matched to user Requests by comparing the request with the description within a Workflow or Hyperflow that’s associated with the bot.

In some cases, the Aisera Gen AI platform may match both a Workflow and a Hyperflow to the user request. When this happens,, the platform prioritizes the Hyperflow and executes the Hyperflow. If there are more than two Hyperworkflows matching a user request, then the platform asks the user disambiguation questions to determine which Hyperflow to use.

Applications/Bots

The following feature has been added to the Applications/Bots in this release.

Country Regions Recognized by Applications/Bots

With previous releases, if the user request included a region, the Aisera Gen AI platform tried to map this region to its respective countries. However, the search was retrieving information based on one country only (the first from the group of countries) which had as a result to respond to the user for only one country (in case of APAC - Australia) instead of the whole region.

With this release, the applications/bot can recognize regions in user requests, such as APAC, EMEA, or EU.

Issues Resolved in the Release

Aisera ID	Product Area	Summary
9.10.1	Agent Assist	Audit report refactorization to accommodate new changes about feedback comments
9.10.2	Agent Assist	When positive feedback is provided, feedback comment is empty
9.10.3	Agent Assist	Rename NBA Job Schedule Buttons and change the view from buttons to dropdown
9.10.4	Agent Assist	Blurred loading screen is not disappearing even after content in the widget is available in the background
9.10.5	Agent Assist	Query scanning lots of rows
9.10.6	Analytics/Test Suite	Average Click-Through Rate is not Showing Value
9.10.7	Analytics/Test Suite	CSV Issue: Downloaded CSV data request count is mismatching with the data appearing on UI when applying Language filter with Exclude
9.10.8	Analytics/Test Suite	Aggregate Service: Last Process time needs to be set only on successful task
9.10.9	Analytics/Test Suite	Top Requests Clusters and Resolved Requests by Clusters charts are not loading and giving error
9.10.10	Analytics/Test Suite	Mismatched number of records in export all records to csv vs UI for workflow analytics
9.10.11	Analytics/Test Suite	Request Page CSV Export Blank When Email Filter Uses Include Criteria with "aisera" or "workday"
9.10.12	Channels	Random Tags in Copilot Notifications UX
9.10.13	Conversation	Confidence scores in language detection are globally assigned to a language code
9.10.14	Conversation	Form inputs not appearing when invoking Workflows using Hyperflows in MS Teams.
9.10.15	Conversation	Copilot SSO auth Sign in fails with internal server error
9.10.16	Conversation	Conv 2.0 recommendation to handle slot filling issue
9.10.17	Conversation	Expected images not coming in the RAG results (multiple clients)
9.10.18	Flows	Linux AI Feedback options using Hyperflows
9.10.19	Ingestion & Connectors	API key is missing on Event Trigger Data Sources
9.10.20	Ingestion & Connectors	Generic data source not ingesting KBs
9.10.21	Ingestion & Connectors	Admin UI: values of new fields include extra spaces
9.10.22	Ingestion & Connectors	Data Crawler issues - where Job Status is showing 2.6K documents whereas in SOR I can see only 1.7K documents.
9.10.23	Ingestion & Connectors	Admin UI KB Details page fetches wrong version of document
9.10.24	Ingestion & Connectors	Display error in Datasource, when ingestion fails due to Translation issue [UI]
9.10.25	Ingestion & Connectors	SharePointRestExecutorProvider: refactor so that it handles the SharePoint Client Authorization Properly
9.10.26	KB Gen	Validated chunks do not match the solution information
9.10.27	Ontology	Entity class deletion is not available in ontology production mode
9.10.28	Universal Bot	Settings API not routing correctly for parent app
9.10.29	N/A	PublicKB engine not responding