Bi-Weekly Product Release Notes - Oct 30, 2024
Bi-Weekly Product Release Notes
Release Date: October 30, 2024
New Features
The following features were added to the Aisera GenAI platform in this release.
Agent Assist Application
The following features have been added to Agent Assist application in this release.
Ticket Details includes Negative Feedback
To enhance visibility, comments written by agents in the Negative Feedback textbox on the Agent Assist widget will now be viewable on the Ticket Details page, next to the Aisera Answer. To view the Feedback field on the Ticket Details page:
Navigate to SOR >Tickets
You will see a Tickets Over Time graph at the top of the window and a Tickets Table in the bottom half of the window.
Choose one of the Tickets in the Tickets table.
Scroll down to the Agent Assist Recommendations section and review the Feedback column. You will see both positive and negative feedback.
AiseraGPT Applications
The following features have been added to all Aisera GPT applications in this release.
Add Bot Conversations to SOR
The application settings now contain an option to add your bot conversations to your System of Record (SOR) automatically. To save Conversations to your SOR: 1. The SOR must already be linked to your application.
2. Navigate to your application or bot Details window.
3. Select the pencil icon to edit.
4. Verify that you are in the General Settings tab.
5. Check the box next to the Add Conversations to SOR option.
AI Search Applications
The following features have been added to AI Search applications in this release.
Add Users via Enterprise Search Application
If you’re running an Enterprise AI Search application, and you need to register a new user for your application, you can add them via your Enterprise Search application UI, and they will be added back into the Aisera GenAI Platform User’s records.
Previously, if you were not already registered as a user of the Enterprise AI Search application, you would be unable to use the application.
Analytics
The following features have been added to Analytics in this release.
Advanced Requests Tab
With this release, we introduce a new Pre-Built Analytics tab called Advanced Requests.
This is an optional tab that can be enabled via the AiseraGPT Policy window.
To enable the Advanced Request Tab:
Choose Settings > AiseraGPT.
Select your application or bot.
Click the View Policy button on the Details window.
Check the box next to the Advanced Request Tab Visibility option.
RAG Indexing
The following features have been added to RAG Indexing in this release.
Delta (Incremental) Indexing
With this release, you can now choose to re-index just new, modified, or deleted content, instead of re-indexing all of the uploaded content for Tickets or Knowledge Base articles.
To use the delta indexing feature:
Select Settings > System Jobs from the Aisera Admin UI.
Choose + Add New Job.
Pick Neural Search RAG Indexer from the Search Job to Create pull-down list.
Verify that the correct application is selected for the bot-id field.
Select the checkbox next to enable-incremental-updates.
This feature significantly reduces indexing time.
Enhancements
The following enhancements have been added to the Aisera GenAI Platform in this release.
Analytics
The following enhancements have been added to Analytics in this release.
Trend Line Charts Include Data Point Values
In previous releases, you could hover over a data point on a trend line chart to see point values and additional details for each data point. With this release, the data points are on each line chart by default, and you can still hover over the data point to see additional information.
Rate-Over-Time Data in Line Charts
The Pre-Built Request metrics for Resolution Rate Over Time, Escalation Rate Over Time, Not Helpful Rate Over Time and Understood Rate Over Time are now represented as trend line charts.
Click-Through Metrics Merges for KBs
The analytics report about Knowledge Documents Cited in Answers now combines the metrics for clicked-through and non-clicked-through documents..
System Configuration
The following features have been added to the System Configuration options in this release.
Ability to Disable gRPC
If your system has an incompatibility or you have a business need to disable the gRPC requirement for your tenant’s Aisera Gen AI platform, you can now opt out of the setting using the Configuration commands in the Aisera Admin UI. There are no changes to the functionality of the Aisera’s gRPC feature. The gRPC settings are:
When gRPC is enabled, the bot responses are streamed, meaning users will receive updates as the bot processes the request. This reduces the wait time for responses to reach the user, providing a more seamless experience with quicker feedback through status update messages. Along with enabling the channel specific flags.
When gRPC is disabled, the bot will send the complete response at once. This means users might experience a longer wait time to receive the full response.
To disable the gRPC requirement, navigate to Settings > Configuration in the Aisera Admin UI and uncheck the box next to Disable gRPC for Channels.
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